Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time, Monday – Friday
The role you’ll contribute:
The Epic Revenue Cycle Senior Analyst has a comprehensive understanding of system build and implementation, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems. They provide a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients’ experiences. Primary responsibilities include collaborating with clinicians and end users of the system to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems.
The Epic Revenue Cycle Senior Analyst must utilize the knowledge of clinical and business practice, computer science, and information technology to manage data and determine components that are suitable to build while maintaining alignment with the professional standards of practice. They are responsible for coordinating with physicians and end users in the analysis and documentation of workflows, performing gap analysis, identifying needed process changes, and developing future workflows during the implementation of new solutions or functionality. The ability to communicate with all levels of hospital leadership, clinicians, physicians, and ancillary department staff is essential for this position.
The value you’ll bring to the team:
Demonstrates advanced functional knowledge of Epic, applicable third-party solutions, and the Microsoft suite of products
Serves as a lead member of the Revenue Cycle Applications Team, dedicated to the development of electronic documentation solutions that support clinical and revenue cycle workflow and practice and align with the current best practice standards.
Develops and maintain collaborative relationships with all stakeholders; meets with customers and sponsors to capture business & technical requirements
Demonstrates knowledge of processes within the facility department; assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality
Designs, builds and configures within assigned Epic system modules and any supporting third- party applications; develops and maintains system process documentation and outlines process steps using appropriate tools; identifies and implements requested changes to the system
Designs and develops test scripts and materials for end-to-end workflow testing; Performs unit, system, and integration testing per standards, to include negative and regression testing; documents outcomes.
Remains current on industry trends and vendor/application/system updates. Ensures that all software modifications/upgrades are working according to Epic specifications.
Follows departmental standards for software configuration control, quality assurance and version releases; Provides documentation on system upgrades and new releases of Epic applications; provides training if required
Troubleshoots issues or system deficiencies and initiates escalation procedures as required. Provides recommendations for resolution of the problems found
Demonstrates advanced knowledge of processes within the facility department.
Participates in or leads multiple cross-functional projects; Understands project planning and coordination methodologies using project management skills, tools, and lean methodologies. Communicates project status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
Able to breakdown raw information and undefined problems into specific, workable components that in-turn clearly identify the issues at hand. Makes logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process.
Provides guidance and acts as a resource for other analysts, project managers, and consultants
Actively participates in project, team, departmental and other meetings as required. Reports status updates, accomplishments, task and any barriers to manager.
Identifies and acts upon opportunities for continuous improvement.
Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning.
Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty.
Participates in the on-call responsibilities in support of a 24hrs/7days-production systems environment; acts as the primary support contact for the application's end-users
Serves as a primary mentor, utilizes expertise in application logic, providing technical guidance and oversight, and a point of escalation and technical expert at an advanced level
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.