Health Plan Specialist I (Broker Coordinator) - Business Development - CHC - Central Campus
Harris Health System
Location: Houston, Texas
Type: Full Time
Internal Number: 164826
JOB SUMMARY: The Health Plan Specialist- Broker Coordinator is responsible for administrative processes associated with licensing, approval, re-applications, and re-certifications of Community Health Choice Agents/Broker partners. This position will participate in onboarding new Agents/Broker partners, including tracking and overseeing contracting and training. The Broker Coordinator will ensure that no lapses in licensing occur and that Agents/Brokers meet all company, compliance, and licensing requirements. They will manage multiple inboxes and serve as the liaison between Agent/Broker sales force and operations up to and including troubleshooting. The Broker Coordinator will provide company communications to Agents/Brokers and management in addition to preparing various weekly and monthly performance reports, presentations and materials. This position will assist at Agent/Broker and Community events as needed (including some weekends & evenings). The individual in this position should have a proven ability to work independently, take initiative and bring projects through to completion. In addition, this individual must have the ability to manage competing priorities and re-prioritize work as needed and have the ability to maintain focus in a dynamic environment. As part of the Business Development team, the Broker Coordinator will maintain and prow the Agent/Broker partnership to assist the sales team in achieving departmental goals and provide excellent customer service while complying with all appropriate regulatory guidelines. . MINIMUM QUALIFICATIONS:
1.Education/Specialized Training/Licensure:High School Diploma, Life and Health license within 90 days of hire date 2.Work Experience (Years and Area):One plus (1+) year experience in Health insurance, Healthcare, Medicare or other regulated industry to include customer service experience. 3.Management Experience (Years and Area):N/A 4.Equipment Operated:Excellent computer skills required, including Word, Excel and PowerPoint in a Microsoft Windows environment. Must be able to utilize laptop, wireless internet equipment, phone system and portable printer. Salesforce experience a plus.
SPECIAL REQUIREMENTS: (Check Applicable Areas) 1.Communication Skills: Above Average Verbal (Heavy Public Contact) Bilingual Skills Required? No Languages: Spanish preferred. Writing /Composing No (Correspondence/Reports )
5.Other Requirements:Must be familiar with health insurance programs and their components, including STAR Medicaid/CHIP programs and Health Insurance Marketplace. Must have reliable, insured transportation.
RESPONSIBLE TO: Designated Supervisor Manager Director
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.