JOB SUMMARY:
The Health Plan Specialist- Broker Coordinator is responsible for administrative processes associated with licensing, approval, re-applications, and re-certifications of Community Health Choice Agents/Broker partners. This position will participate in onboarding new Agents/Broker partners, including tracking and overseeing contracting and training. The Broker Coordinator will ensure that no lapses in licensing occur and that Agents/Brokers meet all company, compliance, and licensing requirements. They will manage multiple inboxes and serve as the liaison between Agent/Broker sales force and operations up to and including troubleshooting. The Broker Coordinator will provide company communications to Agents/Brokers and management in addition to preparing various weekly and monthly performance reports, presentations and materials. This position will assist at Agent/Broker and Community events as needed (including some weekends & evenings). The individual in this position should have a proven ability to work independently, take initiative and bring projects through to completion. In addition, this individual must have the ability to manage competing priorities and re-prioritize work as needed and have the ability to maintain focus in a dynamic environment. As part of the Business Development team, the Broker Coordinator will maintain and prow the Agent/Broker partnership to assist the sales team in achieving departmental goals and provide excellent customer service while complying with all appropriate regulatory guidelines.
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MINIMUM QUALIFICATIONS:

1.Education/Specialized Training/Licensure:High School Diploma, Life and Health license within 90 days of hire date
2.Work Experience (Years and Area):One plus (1+) year experience in Health insurance, Healthcare, Medicare or other regulated industry to include customer service experience.
3.Management Experience (Years and Area):N/A
4.Equipment Operated:Excellent computer skills required, including Word, Excel and PowerPoint in a Microsoft Windows environment. Must be able to utilize laptop, wireless internet equipment, phone system and portable printer. Salesforce experience a plus.

SPECIAL REQUIREMENTS: (Check Applicable Areas)
1.Communication Skills:
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Required? No Languages: Spanish preferred.
Writing /Composing No (Correspondence/Reports )

2.Other Skills:
P.C.
MS Word
MS Excel

3.Advanced Education: N/A

4.Work Schedule:
Weekends (as needed)
Overtime 1 (as needed)

5.Other Requirements:Must be familiar with health insurance programs and their components, including STAR Medicaid/CHIP programs and Health Insurance Marketplace. Must have reliable, insured transportation.

RESPONSIBLE TO:
Designated Supervisor
Manager
Director

EMPLOYEES SUPERVISED:
None