FINANCIAL ASSISTANT SPECIALIST - BUSINESS SERVICES
Location: Lewes, Delaware
Internal Number: 7888
$2500 Sign On Available.
Conducts financial interviews with patients to determine appropriate financial assistance program based on Federal Poverty Levels and Beebe Financial procedures. Processes financial assistance based on state determined coverage and approvals. Performs collection activity on past due accounts. Has accountability for recovery of patient accounts receivable and meeting standards as prescribed by Management.
Two years prior experience with customer service, billing, business office or credit functions required.
Must have proficient computer skills.
Must be outgoing enough to deal with public and confident enough to work in stressful situations.
Must have good oral and written communication skills.
Bilingual communication skills required.
Handles incoming telephone calls and correspondence from patients, government agencies, local financial assistance agencies and responds to personal visits from customers regarding financial assistance.
Confers with representatives of Medicaid and other public assistance agencies to acquire information regarding possible coverage for current or future accounts.
Establishes payment contracts on self-pay accounts in accordance with Department policy. Takes necessary action to liquidate all accounts in the shortest time possible. Displays tact, discretion and judgement in establishing contracts within Department guidelines. Documents arrangements on individual files.
Reviews accounts receivable files and examines accounts to ascertain previous billing and collection actions, status of pending insurance coverage and status of any financial assistance. Contacts customer by telephone or mail to secure payment in shortest possible time. Bills insurance when necessary. Records collection action taken on individual accounts including any new or subsequent payment agreements. Assigns follow-up or review dates as necessary. Reviews account for Beebe Charity Financial Assistance criteria or establishes recommendations for additional assistance based on the Federal Poverty Levels. Completes thorough analysis and makes the appropriate recommendation to the patient and management as required in the Beebe Charity Financial Assistance Policy and Procedures.
Reviews and analyzes patient accounts involving Medicaid, HCC, and Financial Assistance as requested. Makes the appropriate recommendations for bad debt and/or charity write-off action based on the written policy and guidelines as the situation dictates.Ensures that all documentation is in compliance with Beebe procedures and can withstand all audits.
Maintains established hospital policies, procedures, objectives for quality assurance, audits, safety, environmental and infection control in accordance with the Beebe Medical Center Service Standard Guidelines.
Assists in the care and maintenance of equipment and supplies. Alerts lead of equipment malfunction and/or calls for maintenance repairs.
Maintains records and files as required.
Competencies and skills: Essential: * Clear Communication Skills Both Written And Verbal * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Education: Essential: * High school graduate or equivalent
Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services.
Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy.
With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services.
Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente...r in Lewes.
Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology.
Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.