Department: IT - Customer Service FTE: 1.00 Full Time Shift: Days
Position Summary: Provide PC workstation support to the computer user population. Assume responsibility for the installation and correction of hardware and software problems at the end-user level. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.
Detailed responsibilities: * STANDARDIZATION - Participate in the Hospitals hardware and software standardization efforts as appropriate and assigned * INSTALLATION - Responsible for the installation and implementation of PC and Workstation systems as they pertain to PC's * ASSIST - Assist PC and Workstation users with hardware/software and network problems as they pertain to PC's * ASSIST - Responsible for assisting in the implementation of the client side of PC Client/Server applications * DOCUMENT - Prepare documentation for computer programs modified and developed * ASSEMBLE - Ability to completely disassemble and reassemble PC hardware with minimal assistance * ASSIST - Provide assistance to IT Analysts in finding suitable resolutions to hardware and software problems * MAINTENANCE - Assist in the care and maintenance of department facilities, equipment, and supplies * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
Education: Essential: * Vocational or Technical Nonessential: * Bachelor's Degree Education specialization: Essential: * Related - Post High School Nonessential: * Related Discipline
Experience: Essential: Computer science, electronics or related field2 years directly related experience
Nonessential: 3 years directly related experience
Physical Conditions: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.
Working conditions: Essential: * Minor Hazard - physical risks, dirt, dust, fumes, noise