As the Clinical Manager (CM) of Social Care, you will responsible for providing leadership and management of clinical triage, complex case management, care planning, and development of post-acute strategies that enhance the patient centered medical home and that utilizes a social drivers of health (SDOH) framework to guide unit efforts. In this role, you will be a thought partner to the AD and an implementation leader. You will be responsible for:
the recruitment, retention, and management of supervisors and individual contributors, oversees the daily operation of the Social Care teams including operational, clinical, administrative, and supervising responsibilities by managing projects and emerging initiatives, supervising personnel, and liaising with other units.
work with primary and specialty care leadership and community partners to provide direct, community-based support and resources to UCLA Health patients.
represent the Social Care unit and UCLA Health with internal and external customers including patients and families, community based organizations (CBOs), post-acute care network providers, nursing, physicians and ancillary medical personnel, administration, community hospitals, health plans and other third-party payers. T
Assist the Assistant Director of Social C are and direct reports with developing, refining, and implementing systems, processes, and policies that improve outcomes of clinical care teams and programs designed to address clinical, psychosocial, and financial needs of patients and their families.
Responsible for setting up partnerships with community based organizations (CBO) and for supporting a team of supervisors and Community Health Workers in establishing, maintaining, and refining a preferred CBO network.
Support the psychosocial resources needs of patients across multiple venues of care and into the community to meet the goals of the Quintuple Aim (Patient Experience, Advancing Health Equity, Reducing Costs, Improving Population Health, Care Team Wellbeing).
Manage multidisciplinary team that includes clinical social workers and non-clinical staff, supervises and participates in field-based work, regulatory compliance, collaborates across the organization and with the outpatient and post-acute care network, safety and risk management, performance improvement, staff education, and policy implementation.
We are looking for a leader who possesses outstanding communication skills, broad clinical expertise, superior organization to manage multiple tasks concurrently, and exemplary leadership and collaborative skills.
MSW from an accredited institution
Active LCSW in good standing in the State of California
5 years of administrative leadership and/or operations management experience
2 years experience in clinical supervisory role
Excellent verbal and written communication skills to clearly communicate to a broad variety of audiences in person, virtually, and on the telephone
Strong interpersonal skills with ability to work effectively with a diverse team of individuals in both, individual and group setting
Ability to articulate clinical and non-clinical information to individuals of all levels of understanding
Experience with various computer software and hardware including word-processing, knowledge of Microsoft word, excel, outlook, Epic/CareConnect, internet, cisco, finesse.
Experience working in ambulatory care within a health system, clinic, and/or clinical community based organizations
Superior analytical and problem solving skills
Strong leadership skills and independent decision making ability
Ability to set priorities independently and manage expectations
Proven experience coaching, mentoring, and fostering professional development
Skill in recognizing an effectively responding to emergency or high priority situations
Ability to exercise diplomacy and flexibility in interacting with doctors, nurses, administrators, patients, community members, community health workers, and other personnel
Understanding and proven experience in building, supporting, implementing, or championing social drivers of health programs
Proven successful experience working with and supervising a diverse team of staff. For example, managers, clinicians, students, administrative support, and community lay health workers
Demonstrated work within interdisciplinary teams
Must carry a cellphone (issued by supervisor) during normal work hours and respond to urgent and emergency calls in a timely manner
Must have strong problem solving skills
Ability to analyze problems and formulate plans, solutions and a course of action given changing circumstances.
Ability to be flexible and work according to availability of team personnel, patients, and resources required to coordinate social care
Excellent organizational and time management skills, including the ability to handle multiple conflicting priorities and/or assist relevant stakeholders manage expectations
Advanced clinical social work knowledge and proven experience including relevant medical diagnoses, procedures, protocols, treatments, and terminology
Experience using an Electronic Medical Record required. EPIC use preferred.
Bilingual in English and another language (e.g., Spanish, Korean, Mandarin, Tagalog, Armenian, American Sign Language, etc.)
Training and experience working with diverse patient populations including. but not limited to. those who experience homelessness, low SES, limited English proficiency, and others under represented groups.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.