IT Business Services Applications Coordinator (Full Time)
Benefis Health System
Location: Great Falls, Montana
Type: Full Time
Internal Number: 30882
Provides leadership and oversight of all business applications and supporting staff. Serves as a primary resource for business applications, including quality assurance, EMR implementation, and post-implementation support. Manages, evaluates, plans, and organizes all efforts related to the design, development, implementation, and maintenance of the EMR and business applications. Demonstrates expert level knowledge of EMR and business applications, capabilities, functions, configuration, end user equipment, workflows, and business processes. Supervises efforts to improve and adapt workflows and processes that adhere to the EMR model system and align with current best practice standards. Oversees analysts responsible for supporting the EMR and business applications. Participates in strategic planning and collaborates closely with IT leadership, internal departments, business stakeholders, and external vendors.
DUTIES AND RESPONSIBILITIES:
Manages and supports departmental application team members in accomplishing all activities necessary to support business information system applications.
Provides a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and optimizes the users' experience.
Establishes effective communication across technical and non-technical departments to cultivate strong relationships and empower the user community.
Manages service delivery by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications.
Anticipates potential problems and implements preventive measures before problems occur.
Directs the research of complex, highly technical issues, analyzes alternative solutions or approaches, and recommends most effective course of action.
Ensures that all software modifications/upgrades are working according to the EMR or business application specifications and meet regulatory compliance, federal, state, and/or local regulations.
Leads and participates in multiple cross functional projects and implements project planning, communication, and coordination related to project success.
Utilizes a structured problem-solving approach to anticipate the needs for both short term and long-term solutions.
Remains current on industry trends and vendor/EMR/application updates.
Directs the release process for business applications which includes effective department wide and end user communication.
Maintains responsibility for business application process documentation, upgrade documentation, and new release documentation.
Conducts and participates in team, project, departmental, and other meetings. Coordinates and reports relevant issues and updates as needed.
Sets and monitors performance expectations, guides development, and conducts performance appraisals for direct reports.
Determines the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
Respects and appreciates individual differences in perspective and background; recognizes others as individuals by showing respect for their beliefs/values and treating them with fairness and understanding.
Communicates clearly and effectively with all levels including leadership, providers, clinicians, end users, team members, and vendors.
Demonstrates an ability to be flexible, organized and function under stressful situations including the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
Develops and maintains a good working relationship both within the department and with other departments as well as vendors.
Consistently demonstrates a professional, self-directed approach to responsibilities.
Performs on call duty after hours support in emergency or planned maintenance scenarios as required.
Accepts additional responsibilities as assigned.
Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict
Adheres to dress code.
Completes annual educational requirements.
Maintains regulatory requirements.
Wears identification while on duty.
Maintains confidentiality at all times.
Attends department staff meetings as required within the department.
Reports to work on time and as scheduled; completes work in designated time.
Represents the organization in a positive and professional manner.
Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.
Complies with Benefis Health System Organization Policies and Procedures.
Complies with Health and Safety Standards and Guidelines.
Bachelor's degree in healthcare, business, or computer related major or suitable work experience.
5 plus years experience in business information systems or relevant IT field.
3 plus years leadership or direct management experience.
Must complete all required application course work and obtain applicable EMR certification within three months of hire date.
Recent EMR selection and implementation preferred.
Experience in process redesign/workflow analysis, policy and procedure development, training, and testing preferred.
Previous experience in the training, build, and/or support of the EMR system preferred.
Previous experience with the primary healthcare system vendor preferred.
Revenue cycle, patient access, or HIM experience preferred.
As a not-for-profit community health system, Benefis is driven to provide the highest level of care. We serve nearly 230,000 residents across a 15-county region that is bigger than Connecticut, Massachusetts, New Hampshire and Vermont combined. Benefis is the largest non-governmental employer in the Great Falls area, with more than 3,000 employees. Benefis has 530 licensed beds (that includes 146 beds in long-term care, 71 in assisted living and 20 beds at Peace Hospice of Montana) and partners with over 250 area physicians.
Our hospital has been recognized for its exceptional work in quality care by providing a wide range of programs and services to help you live the best life possible. We’re here to help you “Live well.”
Benefis Health System came about when two Christian-based hospitals became one. Our founders believed in providing good care to all in need, and trusted that this would be accomplished. The Benefis name was derived using Latin root words: "Bene-" meaning good, and "fis-" for faith and trust. It’s these same root words that make up such terms as ‘beneficial’ a...nd ‘confidence'. Benefis has been a trusted provider of care for more than 125 years. And our name speaks to our commitment: good care one can put faith in.
Benefis is consistently ranked among America’s top hospitals by the nation’s leading healthcare ratings organizations for a range of services, including cancer care, joint replacement, stroke treatment, wound care and home health.
To learn more about our services, continue looking through our website at WWW.BENEFIS.ORG or call 406.455.5000.