The Center Manager is responsible for managing all operational aspects for specified CMC sites to achieve optimum access to services, excellent customer service, quality, cost, and delivery performance in line with CMC Mission, strategic goals and values. Provide support and direction to enhance performance, skills and knowledge of practice staff.
Demonstrates effective communication and problem-solving skills.
Supports implements and fosters a greater staff understanding of the Mission, and Values of Community Medical Centers.
Coordinates and manages the operations of assigned CMC sites, including front office, clinical records, health promotions and back office clinical functions, to create an efficient patient centered care environment.
Work in collaboration with clinical leadership and center clinical providers in the development, implementation and evaluation of healthcare services.
Achieve access and profitability objectives
Provide direct supervision to clinical support staff in collaboration with the CNO and nursing leadership to ensure quality and staff competencies.
Integrate the philosophy and principles of Patient Centered Care and communication skills in all operational functions
Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.
Works collaboratively with the Director of Health Information Technology to ensure maximum utilization of all HIT programs
Utilize data to drive efficiency, quality improvement and staff empowerment.
In collaboration with CFO and COO develops, monitors and analyzes site budgets and financial information and utilizes all resources in an effective and economical manner
Support a culture of transparency through the development, sharing and on-going updating of site data, dashboards, and reports with site staff.
Promote, support and participate in the development of quality improvement initiatives.
Conducts audits, works with auditing agencies, and provides feedback to reduce errors and improve processes, quality, and performance.
Performs employee evaluations and consultations for staff; Completes ADP timesheets, reviews requests for time off, makes necessary staffing adjustments in accordance to CMC policies.
Tracks time off requests in order to assist in adequately staffed clinic site(s) and communicates with other sites, supervisors, and any other necessary CMC employees regarding absences or schedule changes.
Participate in the selection, training and supervision of all clinic staff to ensure patient and staff experience principles drive the hiring, on boarding and training processes.
Identifies, implements and maintains opportunities to build employee morale and individual motivation; ensures each employee understands their role, the desired result associated with their work and the resources available to achieve these results
Works closely with supervisors and other management personnel to ensure adherence to standards, policies, and procedures
Oversees the ordering and inventory processes for all site supplies
Responsible for maintaining a clean, safe and welcoming facility
Attends meetings as designated and other duties as assigned
Follow all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
Other duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of ambulatory care, CPT/ICD- 9 coding procedures and be familiar with Medi-Cal, Medicare, and commercial insurance billing procedures.
Knowledge of EHR systems, and other electronic systems and programs.
Excellent social skills, professional demeanor, and leadership;
Ability to proceed on own initiative using independent judgment and discretion;
Knowledge of organizational policies, regulations and procedures to administer patient care
Knowledge of common safety hazards and precautions to establish a safe work environment
Ability to communicate effectively both verbally and in various written formats
Ability to react calmly and effectively in emergency situations