The System Manager Analytics, Reporting, Vendor Management, and Training is responsible for providing leadership and overseeing data analytics, reporting processes vendor management and training function to support business decisions for Bon Secours Charity Health System's (BSCHS) Revenue Cycle. The Manager will understand how to leverage data and partner with decision makers to support the development of optimal solutions for business problems by bringing new insights and by seeking out opportunities for improved performance within the organization. Issues and their solutions will be found though quality reviews and audits/checks leading to recommendations for financial, operational, or clinical improvement.The manager is also responsible for the ongoing, long-term improvement of revenue cycle employees' skills, enabling our workforce to fulfill its full potential, including the effective development, coordination and presentation of training initiatives. Additionally, the manager is responsible for overseeing the daily operations of the vendor management function for BSCHS. This includes the management of all the revenue cycle vendors utilized across Revenue Cycle functions to ensure we derive full value and manage risk with each vendor..
Responsible for vendor negotiations, adding new vendors and new selection of services/products.
Manage relationships between the functional areas of the Revenue Cycle and work collaboratively with cross functional peers to ensure that their operational support needs are satisfied.
Lead and coordinate ongoing staff evaluation, retention, training and management of policies and procedures.
Manage and oversee staff performance through performance planning, coaching and performance appraisals.
Define the standards, policies and procedures for the creation, consumption and reporting of data.
Direct review, analyze, interpret, monitor and report on operational and scorecard data, measuring actual performance against benchmarks, budgets and business plans.
Maintain a proper working relationship between BSCHS and Revenue Cycle vendors. This includes ensuring accounts are appropriately referred and cancelled from all vendors.
Ensure appropriate, timely account placement to and cancellation from BSCHS vendors (e.g., daily, weekly, or monthly).
Function as the liaison with the vendors to ensure all requests and corresponding data required is handled timely and accurately.
Manage the performance of vendors to ensure vendors are delivering against expectations; provide regular performance dashboards.
Define end user support processes, standards and training requirements.
Evaluate the costs of planned programs in training and development against the return on investment.
Oversee the process of the training of staff on applicable functional applications and ensure that training programs support not only the "how to" from an applications perspective but the policies and procedures that support the business function.
Manage the department dashboard and design action plans as issues are identified within the unit.
Identify, trend, track and monitor issues and information associated with facilities and Revenue Cycle departments.
Performs other duties as assigned.
QUALIFICATIONS / REQUIREMENTS:
Revenue Cycle operations and/or Revenue Cycle Training experience: 4 - 6 years.
Leadership Experience: at least 3 years
Knowledge, skills and abilities required: Must have knowledge regarding analytical tools and techniques (Monarch a plus.)
Clear understanding of the impact analytics and reporting services has on Revenue Cycle operations and financial performance.
Knowledge of computer applications and equipment related to work.
The role demands strong organizational skills, working effectively in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner.
The manager will have demonstrated proficiency in written and verbal communication skills and demonstrated ability in leadership as well as have the ability to relate cooperatively and constructively with co-workers, administration, other departments, providers, community agencies, referral sources and other health team members.
Ability to work in a fast-paced environment and remain flexible under stressful situations.
Basic understanding of medical coding systems affecting the adjudication of patient accounts in EDI or UB04
Work requires a high level of problem-solving skills.
Excellent written and verbal communications skills.
Bachelors/Associates degree in business, finance, or healthcare administration preferred; equivalent work experience may substitute degree requirement
Good Samaritan Hospital
Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area's leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children's Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.
WMCHealth is a 1,900-bed healthcare system headquartered in Valhalla, New York, with ten hospitals on eight campuses spanning 6,200 square miles of the Hudson Valley. WMCHealth employs more than 12,000 people and has nearly 3,000 attending physicians. From Level 1, Level 2 and Pediatric Trauma Centers, the region’s only acute care children’s hospital, an academic medical center, several community hospitals, dozens of specialized institutes and centers, a state of the art Telemedicine program, skilled nursing, assisted living facilities, homecare services and one of the largest mental health systems in New York State, today WMCHealth is the pre-eminent provider of integrated healthcare in the Hudson Valley.