Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time, Monday – Friday
The role you’ll contribute:
The Informatics Advisor provides support for the assigned applications ensuring effective, high quality, timely and customer focused Incident Management, Request Fulfillment, Change Management, Problem Management processes and new initiative implementation. This role supports application analysts and customers in incident resolution as it relates to end user workflow leveraging extensive knowledge of Hospital and Ambulatory operations to assess clinical impacts, assess clinical risks, design clinical decision support and serve as primary subject matter expert on government specified measures. The Informatics Advisor has the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems that support providers in improving patient care quality. The Informatics Advisor builds and maintains effective collaborative relationships with internal teams, external teams, vendors, physicians, clinicians and customers (including CIN and EHR leadership across the enterprise).
The value you’ll bring to the team:
Participates in all customer support duties related to Incident Management, Request Fulfillment, Change Management, Problem Management processes and new initiative implementation.
May mentor less experienced peers and display leadership as needed.
Works within cross-functional team and with end-users to achieve application integration to meet clinical and business needs.
Plans, designs, implements, maintains, and provides ongoing optimization and support for Electronic Medical Record (EMR) system and other related clinical applications as it relates to Population Health.
Performs workflow assessments, captures business needs, and analyzes internal systems to determine functional requirements.
Subject matter expert with additional experience and/or education in field. Conducts highly complex work critical to the organization. Works without supervision with extensive latitude for independent judgment. May assist less experienced peers. Typically requires 10 to 14 years' experience or equivalent education.
Review reports /monitors data and outcome measures to evaluate user adoption of current and newly implemented systems and functionality. Knowledgably assesses data in relation to processes to improve clinical outcomes and IT system changes.
Serves as liaison to vendors for Level 3 Support as necessary.
Assesses customer workflows related to reported incidents determining the clinical and business impacts, determining risks related to system incidents, and specifying solutions.
Participates in application upgrades ensuring completion of necessary system configuration and user training.
Provides end user training as necessary (new entities and or optimization training as necessary).
Participates in development of system configuration standards.
Participates Quality Assurance program development and execution:
Application upgrade testing
New contributor system testing and data validation
New workflow validation as it relates to implemented measures
Existing contributor system upgrades
Maintains current and accurate knowledge documentation related to incident resolution, request fulfillment and business processes.
Participates in definition of new healthcare partner requirements.
Adheres to IT Service Management policy and procedures for all in scope process areas.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.