The healthcare industry faces many problems – affordability, substandard customer service and inconsistency in care quality. Governments and employers struggle with funding health plans and have continued to shift more of the financial burden of care to consumers. Our healthcare system is not designed around the consumer needs, which has led to a subpar customer service interactions that have created an erosion of trust with patients. Inconsistent care quality and standards have led to poor patient outcomes and negative perceptions of health systems. We recognize that we must reimagine how we engage with our patients and the communities we serve to solve these salient pain points.
Baylor Scott and White is building a consumer-focused strategy to solve these problems. We are innovating new models of care and support as a part of a new Consumer Products business, which will function as an internal startup within the health system. The team will innovate and develop new products and market and sell them to reach consumers through multiple channels. Our initial product focus centers on virtual coaching, first contact navigation, next-gen urgent care, and centers of excellence.
The consumer products division is comprised of three groups – Strategy, Product and Customers. We are looking for people to join this exciting new team who are passionate problem solvers that want to develop a new care paradigm to positively transform how patients interact with our system.
The Innovation Portfolio Associate is aligned under the Strategy group and will report to the Innovation Portfolio Manager. The Strategy team will have a high visibility to BSW&H’s top executives. The Strategy and Portfolio Review Associate is responsible for interpreting research-generated information while evaluating new or existing products and programs.
Support enterprise market intelligence program
Collect data to support market scan refresh to keep pulse on consumer needs with first-party (internal to health system) and third-party data (private equity, venture capital, other health systems)
Conduct analyses across BSWH’s key markets to determine share and service line trends
Support Knowledge Networks
Collect and interpret feedback from senior leaders and external sources during knowledge network activity
Assist in facilitation and preparation of knowledge network events
Analyze market data for opportunities and threats
Continuously monitor market and competitor activity
Document and share actions taken by new entrants to market with strategy leadership
Assist in ideation and evaluation of potential products to bring to market
Research use cases and business requirements
Collaborate with strategy leadership to adjust scoring and scoping models for products based on feasibility, barriers to entry and market demand
3-5 years of professional experience in healthcare
Experience in health system/health plan, startup and/or management consulting
Bachelor’s degree in STEM or related field
Strong ties to the Dallas, Austin, or Houston communities
At least 1-2 years spent in healthcare management consulting
BENEFITS Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - A minimum of 3 years experience required
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!