Customer Service Representative - Patient Advocate Center
The Customer Service Representative is responsible for answering patient calls in an in-bound billing call center, discussing insurance coverage and clinical charges, educating patients regarding the Clinic's billing and credit policies, and making changes for patients regarding billing or insurance information. Job Relationships Reports to the Billing Relations Supervisor Principal Responsibilities Provide a positive impression to patients with regards to the Clinic's billing department. Enter/edit patient insurance coverage/demographic information when necessary. Inform patients of the Clinic's billing and credit policies. Answer questions that patients may have in regard
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