Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time, Monday – Friday
The role you’ll contribute:
The Intermediate ServiceNow Developer for the IT Service Management tools will be responsible for configuring, administering, and scripting in the tools chosen by ITSM. This role will work with the IT Leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use the IT Service Management tools. This role is also responsible for the Platform support handling day to day Tickets.
The value you’ll bring to the team:
Executes the tasks associated with service design, service transition or service operations (e.g., change, event, problem, and incident), adhering to the service management processes.
Acts as liaison between process owners, managers, and users to evaluate and implement process improvement opportunities.
Attend Daily standup/Scrum meetings and provide updates on deliverables.
Provide Operational support for the customers and handle Incidents and requests in timely manner.
Ensures all parties understand ownership and accountability between service management supporting teams by communicating consistently and keeping accurate documentation throughout the change management cycle.
Provides group training on service management processes and tools using approved Service Management Training presentation.
Stays current with emerging trends in service management, proposing and developing plans to further the function.
Mentors other team members who may be less experienced in-service management area in meeting various business needs.
Assists in facilitating and promoting organizational change.
Troubleshoot bugs, fix defects, and support users of applications within ServiceNow
Acts as SME with teams to design test plans and functional test cases.
Coordinates appropriate testing with end users on complex projects, including schedules, resources and environments, if necessary.
Identifies and documents risks and issues through review of implementation and backout plans documented within change records and work with teams to develop mitigation strategies for those risks and issues.
Creates and provides reports for management, summarizing process compliance.
Identify, evaluate, and document opportunities for Continual Service Improvement (CSI) in the approved Service Management application Development Responsibilities
Configuration/customization of the ITSM tools, including creating workflows and delivering business requirements
Analyze and fully understand user requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout development and delivery
Perform system and integration testing with sample and live data through web service and email APIs, including scripting logic for data transformation
Perform upgrades and evaluate patches following the organization's Change Management processes
Monitor health, usage, and overall compliance of the ITSM toolset
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.