As the Sr. Analyst, Radiology you will partner to lead, mentor, and implement projects to support the operational needs of Radiology as part of department strategy. You will field help desk tickets, provide break fix support, review release notes for upcoming updates and changes for current or future state platforms, integrate and implement new systems, and more. An ideal candidate for our Sr. Analyst, Radiology will be EPIC Radiant Certified or have prior experience implementing applications and integrating systems together.
System knowledge & impact
Create and maintain technical specifications to detail out designs for object development. Document testing in change tracking tool, and create testing conditions and scripts that can be completed by team members and end users. Produce job aids and training manuals for end users to leverage when they are using the systems that are being supported. Conduct training sessions and office hours to provide end users additional learning options. Create training documentation around technical solutions that can be used by team members, and conduct mini-education sessions covering various technical solutions, so team can leverage solutions for consistency and re-usability.
Learn the parts of the working framework, attend vendor training classes, and review vendor documentation that can further develop skills necessary to grow and build the solutions out. Actively look for additional training opportunities that can be leveraged to support the system such as SQL database skills, reporting, HTML development, and additional object oriented programming solutions. As new products get proposed or requested by the user community, gain an understanding of the solutions, so they can be sufficiently supported.
Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers.
Provide support to end users when assistance is requested from the existing help desk process, or one-on-one requests that can occur. Leverage department tools to track and close out outstanding issues. Capture enhancement requests and modifications in tracking solution, so development tasks can be tracked and prioritized. Work with software vendors to open support cases when solutions are not obtainable by team, and when problem may require a change to the base product. Schedule and coordinate patches and upgrades that are delivered by the vendor. Coordinate necessary resources and communicate impacts to the user community. Collaborate with other team members as necessary to resolve issues and foster success with the customer base. Mentor and assist team members when challenging development tasks are requested, and conduct code reviews of developed solutions.
Participate and lead projects and work with customers to capture business needs and design solutions that will improve the overall research compliance and sponsored research initiatives of the hospital. Become a functional expert in the various software that support the research. For those software solutions that allow for modification and development, leverage the underlying tools to drive efficiencies for the end users. Understand the patching and change control process necessary to migrate objects from the development environment to production for end user usage. Thoroughly unit test developed solutions and work with end users and team members to system test changes to the existing environment. Develop ability to convert legacy data sets into the active production system using the various methods available in the software products. Develop interfaces between other systems as necessary, and build upon existing use of DTS package solutions to solve required integration points. Create data extract processes that will result in a reporting data layer that can create a more stable reporting solution and integrate into existing reporting solutions.
Bachelor's degree in a related field OR equivalent combination of education and experience
5-7 years of work experience in a related job discipline
Radiant Certification or other EPIC certification preferred
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.