Responsible for clinical information systems application implementation and management, and the connectivity and interfacing of other clinical information systems outside the primary hospital information system. The Analyst, under general direction, assists in assessing, planning, building, installing, maintaining and documenting various aspects of clinical information systems. The Analyst also supports efforts to re-engineer and improve and adapt processes to complement information system applications. The Analyst identifies problems and develops solutions through coordination and collaboration among clinical areas, Information Systems, and ancillary departments, and by adapting and configuring applications to meet needs. The Analyst needs to be knowledgeable in various aspects of Information Systems capabilities, terminology, processing, and end user equipment, workflows, and processes. The Analyst must be able to assess customer education needs and provide training as necessary in effective use of information systems applications. The Analyst provides on-call and department operational support as needed. Also, the analyst completes other assignments based on ability or need, and actively participates in the department's performance improvement and continuous quality improvement (CQI) activities.
DUTIES AND RESPONSIBILITIES:
Responsible for meeting the needs of various clinical and patient care areas of the organization through designing, testing and implementing computer programs and computer-based information systems.
Promptly and effectively responds to known or suspected system-based problems, or safety issues related to application use.
Demonstrates knowledge of current software systems, operation procedures and technological developments.
Provides assistance and training for patient care system users.
Identifies and works to resolve issues relating to clinical systems. Provides assessment of causes and recommends improvements. Documents and presents findings and recommendations.
Responds to user issues submitted to IT Service Desk as second-tier support and performs troubleshooting and problem resolution, including effectively engaging vendors and other support personnel.
Performs dictionary and table maintenance to enhance systems functionality.
Maintains documentation consistent with clinical systems configuration and related support and usage procedures.
Acts as liaison to clinical areas and is knowledgeable in various aspects of Information Systems capabilities, functions, design, configuration, and use, information systems and clinical terminology, systems processing, and end user equipment, workflows, and processes.
Assists departmental application team members in accomplishing all activities necessary to support patient care information system application(s).
Provides input for the justification and acquisition of hardware/software to support clinical systems.
Attends clinical systems meetings to update members on project(s) status, as well as to address other relevant issues.
Performs feasibility studies and cost analysis of system changes; evaluates software.
Documents and prepares reports of program developments and revisions.
Maintains a good working relationship with outside consultants and vendors.
Demonstrates an ability to be flexible, organized and function under stressful situations.
Maintains a good working relationship both within the department and with other departments.
Consistently demonstrates a professional, self-directed approach to department responsibilities.
Performs on call duty as required.
Accepts additional responsibilities as assigned.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Adheres to dress code.
Completes annual educational requirements.
Maintains regulatory requirements.
Wears identification while on duty.
Maintains confidentiality at all times.
Attends department staff meetings as required within the department.
Reports to work on time and as scheduled; completes work in designated time.
Represents the organization in a positive and professional manner.
Actively participates in performance improvement and continuous quality improvement (CQI) activities.
Completes applications changes needed to ensure regulatory compliance, and federal, state and local regulations and standards are met.
Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.
Complies with Benefis Health System Organization Policies and Procedures.
Complies with Health and Safety Standards and Guidelines.
Associates or Bachelor's degree required or minimum of 3 years full-time working experience in clinical setting and 1 year prior experience as an analyst supporting clinical applications, or an equivalent combination of education, experience and knowledge.
Nursing or ancillary experience preferred.
Familiarity with clinical equipment typically used in patient care such as monitors, dispensing, etc. is highly preferred.
Previous experience with the primary clinical system vendor applications is highly preferred.
Has demonstrated or documented organizational, analytical and problem solving skills.
As a not-for-profit community health system, Benefis is driven to provide the highest level of care. We serve nearly 230,000 residents across a 15-county region that is bigger than Connecticut, Massachusetts, New Hampshire and Vermont combined. Benefis is the largest non-governmental employer in the Great Falls area, with more than 3,000 employees. Benefis has 530 licensed beds (that includes 146 beds in long-term care, 71 in assisted living and 20 beds at Peace Hospice of Montana) and partners with over 250 area physicians.
Our hospital has been recognized for its exceptional work in quality care by providing a wide range of programs and services to help you live the best life possible. We’re here to help you “Live well.”
Benefis Health System came about when two Christian-based hospitals became one. Our founders believed in providing good care to all in need, and trusted that this would be accomplished. The Benefis name was derived using Latin root words: "Bene-" meaning good, and "fis-" for faith and trust. It’s these same root words that make up such terms as ‘beneficial’ a...nd ‘confidence'. Benefis has been a trusted provider of care for more than 125 years. And our name speaks to our commitment: good care one can put faith in.
Benefis is consistently ranked among America’s top hospitals by the nation’s leading healthcare ratings organizations for a range of services, including cancer care, joint replacement, stroke treatment, wound care and home health.
To learn more about our services, continue looking through our website at WWW.BENEFIS.ORG or call 406.455.5000.