DescriptionSUBFUNCTION DEFINITION: Responsible for resolving IT-related issues and service requests throughout the organizationREPRESENTATIVE RESPONSIBILITIESTechnical support Serve as a single point of contact for all IT needs for CCHMC employees and its affiliates. Handle phone support and technical assistance to customers who are using clinical and non clinical software, hardware, or other computer systems by troubleshooting problems through diagnostic tests, remote access to their computers or be able to identify and triage to the appropriate functional team within the defined SLA's. Work closely with Sr, analysts and Lead to ensure technical documentation is consistent with business processes. With minimal guidance, participate in a
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