About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the healthandwell-beingofourcommunitybyprovidingoutstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added valuetothe communitiesweserve.WakeMedisa leaderin cardiac and vascular care, women's and children's services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center,Children'sHospital,Women'sPavilionandBirthplace,RehabilitationHospital, Adult and Children's Emergency Departments and a Level 1 Trauma Center. WakeMed's team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the morethan 300 physiciansemployedbyWakeMed PhysicianPracticesusethe most advancedtechnologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status

Position Information:
The Desktop and Client Support Technician - Audio Visual is responsible for providing technical hardware and software problem resolution to all end-user computers, peripheral equipment, Audio Visual (AV) hardware, and issues to ensure operational excellence across all WakeMed locations. Provides technical support by performing installation, diagnostics, repair, and preventative maintenance of all client computing hardware, software, peripherals, and AV communication equipment. Supports all IT hardware including, but not limited to Cisco AV equipment, workstations, laptops, printers, iPads, iPhones, Android phones, and tablets. Maintains Cisco AV hardware properly maintained. Performs hard drive encryption. Interacts with other Tier 1 and 2 technical support staff to restore service and/or identify core problems. Engages Cisco and/or AV vendor for upgrades/maintenance and break-fix issues.

Experience Requirements:
2 Years Information Technology - Information Services In Large-scale User Environment Required - In Healthcare - Multi-Hospital System Preferred

Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Information Technology Preferred Computer Science Or Related Field Preferred

Licensure/Certification Requirements:
Network Technology Or Related Certification Preferred

Hours of Work:
Monday - Friday 0800-1630

Weekend Requirements:
As Needed

Call Requirements:
Yes