Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at akronchildrens.org.
To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason
Prior to the start date, full COVID-19 vaccination is required for employment. Full vaccination is defined as 14 days after the last received vaccination. Boosters are excluded from this requirement.
We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.
The Professional Billing Supervisor is responsible for overseeing the claims management and insurance follow-up processes. This supervisor works closely with the Manager, Professional Billing to manage the overall direction, coordination, and evaluation of staff members. This role also supervises staff to ensure quality performance and promotes awareness of departmental processes, policies, and goals.
Adds value as a key member of management understands the business, financials, industry, customers, and strategy.
Supervises and provides daily guidance to the Billing Collection Representatives and liaisons with the Revenue Recovery Supervisor for denials management.
Ensures staff are actively and appropriately communicating with payers regarding delayed, denied and underpaid claims to promote timely reimbursement.
Works closely with the Billing Collection representatives and Revenue Cycle Management to determine revenue enhancement and educational opportunities.
Provide monthly departmental reporting for quality and productivity standards, denial management, and performance improvement reports to Revenue Cycle leaders as needed.
Verbal and/or Written Reporting Duties
7.Oversees recruiting, hiring, and training practices monitors and provides performance appraisal for new staff
Supervises and provides daily guidance to the professional Billing Collection Representatives
Fosters a collaborative environment that encourages teamwork, communication, performance recognition, and attention to goals works to achieve and maintain department and division goals and thresholds.
Meets regularly with leadership from other departments to review performance, align strategies, identify best practices and improve collections.
Identifies Epic System improvement and workflow opportunities
Adds value as a key member of management understands the business, financials, industry, customers and strategy.
Prepares, manages, and adheres to department budget to maintain expenditure controls.
Works with manager to develop, review, and revise policies and procedures to maintain the efficacy of the department.
Other duties as required.
Superior knowledge of payer guidelines, reimbursement, follow-up, and collections practices and experience working with third-party and governmental payers
Experience in denials management preferred.
Experience in coding, billing, compliance, and reimbursement is required.
Experience researching for revenue enhancement opportunities is required.
Experience working with all levels within an organization is required.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Education and Experience
Education: High school diploma or equivalent is required. Associates or Bachelor's degree in business, accounting or related experience preferred.
Years of relevant experience: 3 to 5 years is preferred.
Years of experience supervising: 0 to 2 years is preferred.
Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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