Company Overview:
CareMount Medical, P.C. is the largest independent multispecialty medical group in New York State, providing
comprehensive medical care of the highest quality to over 640,000 patients in more than 45 locations
throughout Westchester, Putnam, Dutchess, Columbia, and Ulster counties and New York City. Founded in 1946
as Mount Kisco Medical Group, CareMount has grown to over 600 physicians and advanced practice
professionals representing more than 40 different medical specialties. CareMount is affiliated with world-class
organizations including Massachusetts General Hospital, Mount Sinai Health System, and Memorial Sloan
Kettering Cancer Center. CareMount offers on-site laboratory and radiology services, endoscopy and infusion
suites, and operates eight urgent-care centers. Our physicians are frequently recognized as best doctors in
respected publications and have been featured in lists including New York Magazine's "Best Doctors,"
Westchester and Hudson Valley Magazine's "Top Doctors" as well as in Castle Connolly Medical's "Top Doctors."
For additional information about CareMount Medical and its specialties, please visit:
www.caremountmedical.com.

The group has always maintained a firm commitment to each of our patients...to provide high quality medical
and surgical care in a warm, friendly setting, and in a caring manner. Each and every member of our
professional and support staff is dedicated to this ideal - physicians, nurses, technicians and support personnel.
Position Overview: The Patient Care Manager is responsible for helping support performance of a care
delivery system modeled after the quadruple aim, in collaboration with Medical and Operational leadership.
Under the direction of the Director of Clinical Services, and/or designee, the Patient Care Manager assumes
operational and fiscal responsibility for his/her assigned Service Line(s), incorporating CareMount Medical
policies, goals and long range plan. The Patient Care Manager works collaboratively with the Director of Clinical
Services, the Chief Clinical Officer, the Director of Clinical Quality Assurance, Department Heads, and other
administrators to provide leadership, direction and administrative management for Clinical Supervisors, as well
as clinical and non-clinical staff. The Patient Care Manager will work collaboratively to ensure patient care
service delivery is focused on fostering team-based care and strategic workflows to ensure quality patient care with a focus on patient experiences.

Essential Duties and Responsibilities (including but not limited to the following):
A. PATIENT CARE
1. Responsible for operations of workflows, which are directed by the multidisciplinary clinical
leadership team.
2. Assess and identify the needs for and assist with program development;
3. Develop and maintain an environment that supports patient-centered clinical care;
4. Maintain a high level of clinical excellence, within his/her scope of practice and assigned service
line;
5. Function effectively with other health care providers during emergency situations;
6. Act as a resource and role model for staff in the delivery of patient-centered care;
7. Adhere to all policies, procedures and standards of care to assure excellence in patient care, and
compliance with any applicable regulatory or accrediting agencies;

B. FISCAL RESPONSIBILITY
1. Participate in the preparation, monitoring, analyzing and maintenance of annual salaries, OTPS,
and capital budgets for all assigned service line activities;
2. Establish yearly goals for assigned department and develops a plan for meeting departmental
goals considering human and material resources;
3. Evaluate the impact of proposed new programs on service line and develops a plan to implement
new programs accordingly;
4. Review of new programs that have been implemented six months later to evaluate impact on
service line
5. Collaborate with the Service Line Director of Clinical Services to determine capital, salaries and
OTPS needs for new MDs and programs;
6. Monitor P&L statements monthly and collaborate with Service Line Director of Clinical Services
regarding variances and all budgetary issues.

C. COMMUNICATION
1. Maintain open lines of communication with administration, directors, other patient care managers
and other CareMount Medical personnel, within and between service lines--even during periods of
heightened stress;
2. Acknowledge and address patients, staff, and managers in a friendly and positive manner.
3. Maintain open lines of communication with non-CareMount Medical physicians, administrators, and
other community agencies and services;
4. Maintain confidentiality of all information obtained from patient records and conversations with
patients/significant others, physicians, managers, and other CareMount Medical personnel.
5. Use discretion and sensitivity during all patient interactions;
6. Use a non-judgmental approach when talking with patients , staff, and coworkers;
7. Use available electronic email/computer systems to communicate inter-and intra-departmentally as
per departmental and/or CareMount Medical protocol(s).

D. TEACHING AND EDUCATION
1. Use professional management knowledge and skills to mentor both clinical and non-clinical staff
and others effectively and coach Clinical Services Supervisors on administrative and operational
(not clinical) functions (e.g., via written information, face-to-face communication, phone
communication
2. Carry out educational plans set forth by the Clinical Quality Assurance Department and Clinical
Educator
3. Execute designed educational activities that are appropriate and consistent with CareMount
Medical policies and practice, and which supports excellence in patient care.

E. ORGANIZATIONAL SKILLS
1. Work area reflects neat and organized work habits;
2. Set priorities effectively to meet deadlines, and/or maintain project timeline;
3. Evaluate tasks and delegates appropriately;
4. Use time, supplies, and human resources effectively and efficiently.

F. DOCUMENTATION
1. Maintain appropriate and timely documentation of interactions with staff as per CareMount Medical
policies;
2. Complete annual performance evaluations of clinical and non-clinical staff using 360 approach
within timeframe established by CareMount Medical policies;3. Complete all necessary Human Resources processes (Request for Personnel, Payroll Change Form,
etc.) accurately and in a timely manner.

G. LEADERSHIP
1. Demonstrate effective problem-solving skills, particularly when urgent/emergent or unexpected
events arise in order to maintain both the smooth functioning of the department(s) and
patient/personnel safety;
2. Delegate tasks and responsibilities to appropriate personnel based on educational level, ability, and
defined job functions;
3. Provide appropriate administrative and operational (not clinical) oversight and mentoring to the
Clinical Services Supervisors assigned, including weekly touch base meetings and onboarding to
role;
4. Provide direction to personnel and performs an ongoing evaluation of their performance; any
clinical direction or evaluation, should be completed within the scope of the managers' license.
5. Identify opportunities for staff performance improvement and implements correction action plans
as needed with the assistance of the Director of Clinical Quality Assurance.
6. Based on ongoing performance reviews, uses the progressive disciplinary process as needed in
accordance with CareMount Medical policies;
7. Serves as a catalyst for maintaining excellence in patient care and improving standards of practice;
8. Demonstrate leadership skills through the ability to set and attain goals;
9. Serve as an effective role model for professional conduct and professional practice (e.g.,
maintaining composure during times of increased stress
10. Serve as an effective preceptor to new staff and new patient care managers as needed;
11. Encourage staff development through providing opportunities and mentoring to achieve individual
growth and development;
12. Actively participates in Clinical Services monthly meetings;
13. Designate a Patient Care Manager to cover assigned personnel and operations, and intervene in
administrative issues as needed, in the absence of the Department Patient Care Manager.

H. PROFESSIONALISM
1. Demonstrate self-direction, accountability, sound judgment, and ethical behavior in all activities;
2. Demonstrate patient advocacy;
3. Maintain a commitment to the spirit of inquiry as evidenced by a clinical knowledge base that
remains current and reflects understanding of relevant clinical research findings;
4. Participate in professional conferences, workshops, continuing education programs, and/or
pertinent professional organizations;
5. Read current, clinically applicable professional and managerial journals.
6. Attend mandatory conferences/in-services in order to maintain (active) NYS registration, in good
standing with the NY State Education Department if applicable.

II. GENERAL RESPONSIBILITES OF ALL CLINICAL OPERATIONS EMPLOYEES
A. Attend all mandatory CareMount Medical programs and in-services as required and applicable;
B. Dress according to CareMount Medical dress code;
C. Assume responsibility for reading, understanding, and complying with information contained in
the current CareMount Medical Employee Handbook, CareMount Medical Administrative Policy
& Procedure Manual;
D. Maintain confidentiality under all circumstances;
E. Perform related work as required;
F. Assist Director of Clinical Services and/or Chief Clinical Officer by taking on other assignments,
assuming additional responsibility, working additional hours, or altering regularly scheduled
hours, when necessary, for the efficient operation of assigned department(s) and CareMount
Medical.

TYPICAL PHYSICAL DEMAND: Requires full range of body motion including moving and lifting patients,
manual and finger dexterity and eye-hand coordination. Requires sitting and/or standing for extended periods
of time. Occasionally exerts up to 100 pounds of force, such as assisting patients in arising from the exam
table, pushing patients in wheelchairs, or assisting patients into/out of wheelchairs. Requires corrected vision
and hearing to normal range.

TYPICAL WORKING CONDITONS: May require frequent exposure to communicable diseases and body
fluids, toxic substances, medicinal preparations, and other substances and conditions common to a medical
office/healthcare environment. Requires use of computer, potentially for long periods of time. Subject to
irregular or flexible hours to meet deadlines.

MINIMUM QUALIFCATIONS: Graduate of an accredited Nursing Program with current licensure as a nurse
in New York State and current NYS registration in good standing, and/or BS in related field, i.e. Health
Care/Business Administration, certification and 5+years' experience, as a medical assistant or applicable clinical
operations management experience.

PREFERRED QUALIFICATIONS: At least two years of recent pertinent and professional clinical
management experience in a hospital, medical office, or other clinical setting.