Are you drawn to complex work that requires a blend of mind, heart and flexibility? Please consider CareOregon. We’ve been strengthening communities since 1994 by making health care work for everyone. As a nonprofit health plan largely focused on Oregon Health Plan clients, we stand firmly in support of the underserved.

We carry out this commitment in various regions of our majestic state—including Columbia County along the Columbia River, and Clatsop and Tillamook counties on Oregon’s north coast. This rural area--dotted with towns such as Seaside, home to our office--is an interplay of tourism, invigorating ocean air, a cooler climate, and the Clatsop State Forest’s trails and lakes. Please consider joining us here at Columbia Pacific CCO, our Coordinated Care Organization dedicated to our members’ physical, emotional and oral health. We look forward to your application!

General Statement of Duties

The Panel Coordinator provides complex and diversified support to CareOregon members within the context of a primary care medical home, from a team approach, and in continuous partnership with patients and physicians to promote: timely access to needed care, comprehension and continuity of care, and the enhancement of patient well-being within all models of care from traditional to non-traditional.

Essential Position Functions

• Serve as an effective communication link between member and clinic staff by gathering information from members.
• Independently and proactively identify members in the practice by running panel reports for specific diagnosis and preventive care needs.
• Review and evaluate member records, based on Primary Care member standards, to identify members who need: preventive services, diagnostics, and follow up.
• Coordinate services for all members who are part of the assigned panel, focusing on gaps in care and clinic identified strategies for specified  populations including those with serious, complex or chronic health problems or with psychosocial issues.
• Communicates with members directly to discuss preventative care needs and refers members with medical concerns to appropriate clinical staff.
• Serve as a medical home quality improvement team member; assist with improvement of workflows through PDSA Cycles and measurement of quality indicators.
• Track progress for assigned clinic on population performance of key clinical quality metrics.
• Review provider schedules and member charts to assist the care team in coordinating care for visits and identifying preventive healthcare needs. (IF applicable at your clinic location).
• Schedule members for preventive care needs and follow up to ensure completion of services.
• Participate in team huddles and evaluation of team data for proactive panel management.
• Develop presentations to share with work group.
• Work with clinic team on developing standards, implementation, and maintenance of programs in chronic disease management for members.
• Participate in CareOregon Community of practice.
• Represent the CareOregon Medicaid members in team activities.
• Utilize knowledge of barriers to care such as language, transportation, ability to cope and self-advocate and bring these to the attention of the care team.

Essential Department and Organizational Functions

• Propose and implement process improvements.

• Meet deadlines for completion of workload.
• Maintain agreed upon work schedule.
• Demonstrate cooperation and teamwork.
• Provide cross-training on specific job responsibilities.
• Meet identified business goals that contribute to departmental goals.
• Perform other duties as needed.

Knowledge, Skills and Abilities Required

• Ability to read, write and verbally communicate effectively

• Excellent listening skills
• Intermediate computer application skills including with MS Windows, Word, Excel, and Outlook with proficiency using Excel.
• Strength in creative problem-solving skills
• Excellent organizational skills and the ability to manage multiple tasks from multiple sources
• Understanding of the nature of consumer engagement and vulnerable populations
• Ability to work in an environment with diverse individuals and groups
• Ability to design presentations
• Ability to work independently and identify priorities absent explicit directions regarding what needs to be done, how to do it and learn quickly with the ability to independently make judgements with sound problem solving skills
• Refined interpersonal maturity/skills and a high level of emotional/social intelligence
• Understanding of healthcare industry structure/dynamics and social service systems
• A “service orientation” in dealing with the CACs and its members
• Willingness/ability to occasionally work irregular hours (e.g., evening meetings and weekend activities)
• Ability to build and maintain professional relationships with business, community and internal management groups with strong consensus building skills

• Ability to use motivation, persuasion and encouragement in order to complete project
• Ability to remain flexible in a dynamic work environment
• Ability to present a positive and professional image
• Ability to develop and implement processes and procedures
• Employees in this position are subject to drug screening, as well as a physical and vaccination assessment
• Ability to coordinate with a team of providers, RN’s, MA’s, Behavioral Health team members, etc.

Education and/or Experience

Required

• Minimum 2 years relevant experience in a healthcare setting

Preferred:

• Minimum 2 years experience in outpatient primary care and/or the care and service of patients with chronic disease
• Experience as a Certified Medical Assistant  with an interest in population health care management
• Experience in Naturopathic Medicine

Working Conditions

• Environment:  This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):

? Inside/office                 ? Clinics/health facilities              ? Member homes

? Other:

• Travel:  This position will include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.
• Equipment:  General office equipment and/or mobile technology
• Hazards:  OSHA Category I – Assigned tasks may involve exposure to communicable diseases, blood, body fluids or tissue.

If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen. CareOregon is a federal contractor and must comply with all federal laws.

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment

Veterans are strongly encouraged to apply. 

Equal opportunity employer.  This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.