Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health.

ChristianaCare Offers

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12 week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Pleasantly and effectively communicates to visitors, patients, and the health care team.

Coordinates and performs clerical functions for the unit case managers and

maintains medical records according to CCHS guidelines. Maintains confidentiality of patient's records.

Operates computer utilizing required computer skills and operates equipment in a safe and accurate manner.

Coordinates maintenance of unit supplies in a cost-effective manner.

Answers patient call-lights promptly and pleasantly and appropriately identifies patient in all communication, including handling of components of the medical record.

Demonstrates effective written communication skills and practices professional telephone etiquette.

Completes mandatory education programs.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma or equivalent

Two years clerical or related experience

An equivalent combination of education and experience may be substituted.

Experience using a computer.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of CCHS policies and procedures.

Knowledge of clerical functions specific to unit.

Knowledge and application of CCHS telephone, paging and nurse call bell systems.

Knowledge of computerized information processing.

Basic knowledge of medical terminology.

Ability to operate hospital computer system and other equipment in an accurate and safe manner.

Ability to maintain a pleasant attitude and answer numerous questions in a professional and polite manner.

Ability to act independently within established guidelines.

Ability to exercise judgment, tact and diplomacy.

Ability to be flexible and empathetic.

Ability to speak carefully and communicate effectively utilizing verbal skills.

Ability to maintain patient confidentiality.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.