Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition(r).

Primary Function:

ChristianaCare is looking for a Full-Time Patient Access Director to supervise ChristianaCare's patient access operation including registration, insurance verification, financial counseling and authorizations.

Principal Duties and Responsibilities:

• Directs and coordinates the Patient Access operations, to ensure compliance with the policies, procedures, philosophy and goals of the System and Federal & State regulatory agencies.

• Responsible for timely and accurate pre-service collections, patient estimates, insurance verification and demographic data entry.

• Develops, designs, implements and continuously evaluates the quality and performance improvement including, but not limited to workflows, policies and procedures, tools, controls and reports that support an efficient, strong revenue cycle.

• Directs and mentors management team and staff, providing direction and guidance.

• Assists in the development of annual departmental goals and objectives. Reviews and ensures departmental performance and efficiency meets or exceeds established standards.

• Monitors and produces best practice standards (KPI's) in a hospital environment including pre-service collections, days in A/R, cash/net revenue, and other relevant performance indicators.

• Establishes appropriate departmental priorities and sets the standards for the quality of the work of the department.

• Hires, evaluates and reviews performance of managers within patient access. Responsible to ensure all staff performance reviews are completed within the system expectations. Responsible to ensure all staff are following reasonable work expectations for productivity and quality.

• Assists in the preparation of the capital and operating budgets.

Experience Requirements:

• Bachelor of Science degree in Accounting, Finance Management or a related field

• Master's Degree preferred

• Five years of experience in a healthcare related field

• Three to five years in a progressive management position

• An equivalent combination of education and experience may be substituted

Christianacare Offers:

• Collaborative and team focused environment

• Full Medical, Dental, Vision, Life Insurance, etc.

• 403(b) with a company match

• Generous paid time off

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.