Leads the planning, implementation and maintenance of IT infrastructure solutions and platforms that perform to defined functional and operational expectations. Delivers high-quality IT architectural systems and infrastructure designs. Resolve development bottlenecks and lead architecture initiatives to drive service delivery, optimize cost and support established business goals. Establish and maintain technical security architecture, availability, overall performance, and maintenance activities. Communicates and accurately documents all architectural decisions, plans, goals, and functional requirements. Serves as the IT architect and technical lead for service delivery of the scope of the built system by designing, reviewing and overseeing implementation of end-to-end integrated systems, enterprise data structures, as well as internal systems such as product deployment and licensing. Contributes to the department strategy and Target Enterprise Architecture by collaborating with other technical leads, project managers, business managers and analysts on a project team and across the organization. Ensures high quality by establishing a baseline and monitors technical metrics (i.e. performance, scalability) and report the overall health of IT systems. Recommends and facilitates quality improvement efforts. Stays up to date on future innovations, technical trends and applies this to direct future changes. Has knowledge of the solutions available as well as best practices for the business processes. Runs complex projects ensuring they are completed on time and within budget with only general direction from management. Serves as an IT project manager for small-medium sized projects overseeing resources assigned, conducts status meetings, and effectively communicates the project status to stakeholders. Directs and oversees System Administration team including oversite of daily operational tasks and project assignment.

EXEMPT

Designs, implements, and maintains the organization's application systems and IT infrastructure. Provides an architectural framework for information system development, maintenance, and enhancement efforts.

Ensure the evolution of the organization's architecture is aligned with changing business requirements, emerging technologies, and industry's standards and best practices.

Establishes, guides and monitors architectural approaches and technical solutions for business requests and desired functionality. Provides complex technical architecture options and makes recommendations to meet project objectives.

Partners with developers, engineers, and analysts (when appropriate) to create technology road maps and align development plans to ensure effective integration among information systems and the IT infrastructure.

Collaborates with user groups to solve complex business problems with technology including hardware, software, databases, medical devices and peripherals. Partners with project managers and business analysts to validate project-specific functional and technical requirements and on issue resolution and change control.

Designs complex solutions according to specifications, business needs and organizational guidelines and standards. Reviews designs from other technologists to maintain reliability and promote reuse.

Recommends, documents and maintains standards for IT systems and IT services provided by the team.

Communicates architecture and design details to team members, senior management and stakeholders.

Troubleshoots and resolves complex technical issues related to architecture, performance, and tools. Communicates issues and perceived risks. Collaborates with infrastructure engineers and other staff to analyze, address and eliminate performance problems.

Develops design techniques, standards, and best practices for the organization. Creates and recommends standards for associated peripheral technologies and IT processes in support of application platforms. Establishes and documents standards according to industry best practices and methodologies. Adapts standards to new and changing methodologies and changing technology platforms.

May lead complex projects and ensures the success of enterprise-level system rollouts.

Analyzes systems and performs testing to ensure performance and reliability, enhance scalability, and meet security requirements.

Monitors technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards and emerging business requirements.

Supports project initiatives by reviewing designs and estimates to validate implementation projections, scope and deliverables. Proactively communicates issues or perceived risks to the project.

Supports outreach, education and communication of standards under the organization governance and quality initiative.

Creates, maintains, assists and/or mentors with departmental documentation.

Provide support for Disaster Recovery efforts

Provide on-call after hours support in emergency or planned maintenance scenarios.

Strictly complies with change control procedures and processes, including effective testing and validation.

Demonstrates knowledge of current software systems, operation procedures and technological developments.

Works with other Information Technology teams to coordinate and integrate systems,

Provides training and assistance for all systems users.

Maintain confidentiality and security of computer files.

Ensures procedures and processes are in place to back-up files and provide recovery in the event failures.

Maintains a good working relationship with outside consultants and vendors.

Maintains a good working relationship within the department and with other departments.

Consistently demonstrates a professional, self-directed approach to department responsibilities.

Assists and provides mentoring to other IT staff.

Performs on call duty as required.

Accepts additional responsibilities as assigned.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.

Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Professional Requirements:

Adheres to dress code.

Completes annual educational requirements.

Maintains regulatory requirements.

Wears identification while on duty.

Maintains confidentiality at all times.

Attends department staff meetings as required within the department.

Reports to work on time and as scheduled; completes work in designated time.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement (CQI) activities.

Coordinates efforts in meeting regulatory compliance, federal, state and local regulations and standards

Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.

Complies with Benefis Health System Organization Policies and Procedures.

Complies with Health and Safety Standards and Guidelines.