Technical subject matter expert (SME) for Learning and Performance Management Systems that house learning and performance management modules. Consults on assignments and completion tracking of mandatory and elective learning initiatives for all employees and contractors. Pro-actively leads and shapes requirements gathering discussions and education decisions for newly hired and transitioning employees, based on technical knowledge, LMS experience and analytical skills. Leverages project management skills and technical experience to evaluate system options and LMS vendor capabilities to meet functional requirements. Leads troubleshooting and independent problem solving of complex technical issues within the Learning and Performance Management System.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responsible for responses from ticket mailbox to troubleshoot employee and contractor access, evaluation, and course completion issues
Documents customer/emerging client requirements and serves as lead liaison between customers and technical support personnel
Maintains LMS support process documentation for various course assignments and creation of job function processes
Collaborates with senior Training, HR and Compliance leaders to ensure client needs are met in the most efficient and cost-effective manner
Creates learning events, assignments, and reports at the enterprise level
Participates in system requirements discussions to solve business needs
Translates user-requests into technical system or process documentation
Documents and identifies process improvements
Supports projects related to the implementation and maintenance of LMS system changes, upgrades, or conversions
Supports the maintenance of student groups and assists system administrators at a company-wide level
Train Local LMS Admins in basic administrative tasks
A wide degree of technical expertise, balanced with creativity and latitude is expected
Special projects as needed.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience as a system support administrator Performance and Learning Management Systems, or equivalent Business Analyst/IS experience
Independent, logical thinker with advanced troubleshooting and analytical skills
Excellent professional communication skills through clearly written, concise and comprehensive documentation
Initiative and discretion in accomplishing duties with minimum supervision
Proven ability to collaborate with other departments/disciplines
Effective decision-making skills; detail oriented with superior follow-up skills
Ability to track and respond to business owner/end-user concerns and questions in a timely and customer-service oriented manner
Ability to cheerfully adapt to a constantly changing environment
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
College degree desirable, or 2-5 years equivalent work experience as a technical expert using an LMS
Mid-level or above proficiency in the MS Office Suite and SharePoint
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in a sitting position, using a computer and telephone
May require occasional travel by car or air
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary Location: Dallas, Texas
Facility: Tenet Headquarters
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.