The Epic Learning Analyst supports the accomplishments of Baylor Scott & White Health's strategic objectives by developing and implementing Epic training content using various media. The Epic Learning Analyst should ideally have a multitude of skills and knowledge that includes training, instructional design, adult learning principles, Epic system applications, learning management systems and incident management software. He/she collaborates with multiple teams that include, but not limited to IS, Clinical Informatics and Quality. He/she assists with the analysis and recommendation for corrective actions and resolution of problems within all Epic software for end user. He/she collaborates with peers in the creation of online asynchronous training including the processing of lesson plans, lesson content, learning objectives and assessment tools.
ESSENTIAL FUNCTIONS OF THE ROLE
Provide effective Epic application support by responding to help desk tickets and end-user requests (including being on-call support).
Effectively provide onsite go-live support, upgrade support and ongoing Epic application support and optimization.
Serve as liaison between Epic end users, IS project team members and other IS resources as required.
Continuously improve the impact of training for Epic end users with formal and informal training.
Assist in the development and maintenance of all training materials and setup of training rooms.
Create and execute Epic test scripts for lesson plans and training environment build.
Create and execute process maps for Epic functionality workflows.
Solve problems by analyzing business issues/requirements, analyzing Epic workflows and synthesizing key messages.
Develops, implements and delivers customized Epic learning solutions and learning technology solutions throughout BWSH.
Selects and applies appropriate learning aids and learning materials to support Epic training in order to meet business and client needs through the use of adult learning best practices and technologies.
Collects assessment and end user feedback data, analyzes with teams to determine effectiveness of learning and development solutions.
Applies continuous improvement processes to ensure quality learning and development interventions and services based on evaluation, feedback and business needs for Epic.
Applies technologies such as e-learning, videos, podcasts, mobile learning and social learning as appropriate for Epic.
Assists in the development of online courses and learner evaluation instruments for Epic that meet LMS parameters and e-learning instructional design quality standards.
Performs other position appropriate duties as required in a competent, professional and courteous manner.
Some travel is required.
KEY SUCCESS FACTORS
Credentialed in Epic applicable application within 1 year from date of hire.
Demonstrated customer-oriented service excellence principles.
Ability to present and conduct training.
Ability to work with Epic end users and troubleshoot Epic application issues.
Ability and experience in understanding end user Epic workflows.
Ability to work with well in team environments.
Proficient with word processing, spreadsheet and email software applications, LMS, incident management system and e-learning technology.
Self-motivated individual who can identify and resolve issues and advance personal knowledge.
Ability to execute complex tasks through organization and details driven approach.
Demonstrated excellent interpersonal communication skills, among facility customers and team members.
A quick learner of software and information technology and motivated to learn new applications.
Epic application knowledge to test, support and train preferred.
Functional knowledge of the associated Epic application preferred.
Knowledgeable in adult learning techniques.
Technical writing skills.
Comfortable working in a fast paced and constantly changing environment
Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
- EDUCATION - Bachelors or Equivalent Exp
- EXPERIENCE - A minimum of 1 year experience required
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!