Information Technology

1.0 FTE, 8-Hour Day Shifts

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Manager - Network Infrastructure, directs and leads the team responsible for the enterprise network, including daily operations and providing all necessary support, project oversight, and production activities. The manager is responsible for improving efficiencies through continuity of processes with a focus on procedure-based methodology. Responsible for developing and maintaining documentation establishing consistent procedures to ensure regulatory and operational compliance. Manages the integration of any new or existing Network Hardware/Management tools and also part of procurement process and recommendation.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

• Manages the development of network design, and ongoing review of system configurations in collaboration with relevant team members.
  
• Manages day-to-day NOC (Network Operations Center) operations, escalations, ticketing and communications.
  
• Develops system and organizational roadmaps that ensure business and service continuity. Develops tactical plans and ensures execution of plans.
  
• Monitors network utilization to ensure sufficient bandwidth, resources, and licensing are available to meet user demand.
  
• Manages the development, documentation and implementation of operating procedures, and systems documentation, best practices, knowledge base, disaster recovery backup and recovery.
  
• Manages financial planning and budgets for the infrastructure group.
  
• Liaisons with senior management, peers, and vendors to ensure that all new requests and designs are consistent with current operational standards and make the best use of resources.
  
• Ensures all networking software and hardware versions, maintenance levels, registration and inventory and provides upgrades as necessary to insure appropriate security and patch levels are maintained.
  
• Manages all vendor relationship and negotiates and manages vendor service agreements.
  
• Ensures compliance with all established policies and procedures and participates in ongoing activities such as incident response and disaster recovery exercises.
  
• Leads the network team in coordinating troubleshooting and appropriate resources to respond to major problems and incidents to ensure resolution. Provides leadership and direction through technical subject matter expertise to team members.
• Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity. Responsible for employee
  development, including hiring, cross training, retention and performance evaluations of staff.
  
• Manages maintenance to minimize production downtime and maximize network productivity.
  
• Plans upgrades/expansions by ensuring changes are in place and implemented as necessary.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's Degree in Computer Science, Engineering or a related technical discipline from an accredited university

Experience: Ten (10) years of experience of related networking experience including seven years of experience managing core Cisco products

License/Certification: Cisco Certified Internetwork Expert (CCIE) required

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• In-depth knowledge of all networks, especially those used by the company like Cisco Core switches, Fortinet and Cisco Firewall etc.
• Knowledge and experience in managing firewalls and other security products like Cisco ASA, Fortinet etc.
• Knowledge of local, state and federal regulatory requirement related to the functional area
  
• Knowledge of principles and practices of organization, administration, fiscal and personnel management
• Ability to provide leadership and influence others
  
• Ability to lead and manage a team of technical resources to meet the project requirements
  
• Ability to evaluate contracts and manage vendor service agreements
• Ability to communicate effectively at all levels of organization, demonstrating a willingness to listen and respond appropriately
• Ability to develop long-range business plans and strategy
  
• Ability to exercise judgment in selecting methods, techniques, and evaluation criteria for managing and planning financial process implementations and enhancements to existing financial processes and systems
  
• Ability to foster effective working relationships and build consensus
  
• Ability to mediate and resolve complex problems and issues

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

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