Company Overview

At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. We're treating cancer, one patient at a time. Join us and make a difference every day.

In compliance with applicable New York and New Jersey State regulatory authorities, COVID-19 vaccination (2 doses of either the Pfizer or Moderna vaccine or one dose of the Johnson & Johnson vaccine) is mandatory for all MSK employees, contingent workers, and volunteers. Exceptions are permitted for those employees who request and receive an approved medical or fully remote exemption.

*Staff working at a MSK New Jersey location must be up to date with COVID-19 vaccination, which includes having completed the primary COVID-19 vaccination series and booster once eligible as mandated by New Jersey State. All New Jersey staff not yet eligible for a booster must receive a booster within 3 weeks of becoming eligible as a condition of continued employment at MSK.

Note: Individuals are eligible to receive a COVID-19 booster five months after receiving the second dose of either the Pfizer or Moderna vaccine or two months after the J&J vaccine.

Job Description

We have an exciting opportunity for a Knowledge Manager to join our growing Development Operations team.

Are you passionate, innovative, strategic, and highly motivated to make a difference?

The Knowledge Manager will ensure that teams can access the information they need to do their work. You create department-wide structures through which knowledge is recorded and shared. You will spearhead the development of all technical documentation and manage the structure, content, and usability of our internal knowledge base. This role provides a key link between end-users, technical staff, stakeholders, and leadership.

The Development Operations team is responsible for the technical infrastructure and business operations that support the Development Department. We aim to increase MSK's fundraising potential through the creation of innovative technology and process solutions.

You will:

• Develop department-wide strategies to improve the consistent transfer of knowledge across teams and roles and promote collaboration
• Learn highly detailed processes from various subject matter experts to produce high-quality documentation including user guides, functional specifications, and standard operating procedures
• Translate between technical and business terminology and frameworks, including analysis of all documentation for clarity, cohesion, style, and continuity
• Proactively manage content to meet the changing needs of a dynamic work environment
• Identify and explore shortfalls within our current system and make recommendations for improvement to design, process, and data management
• Act as an expert in Development policies and procedures

You are:

• An effective communicator, capable of resolving how best to reach different audiences and executing explanatory and procedural styles based on that understanding
• A quick learner, able to independently gather information from subject matter experts to learn the intricacies of the software and business processes
• Able to work effectively in an environment notable for complex, sometimes contradictory information
• Adaptable and resilient, willing to try different courses of action to overcome difficulties
• Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
• Willing to discover creative, innovative ways of doing things and having the courage to pursue them

You have:

• 4-7 years of technical writing, knowledgebase management, or business analysis experience
• Excellent written and verbal communication skills
• Strong research skills including interviewing, gathering, and analyzing data from multiple resources
• Good technical skills and experience with the software development lifecycle

Nice to have:

• Experience with Blackbaud CRM or other fundraising and relationship management software
• Experience with Jira, Confluence, and Smartsheet

Location: This is a remote position but may require you to come to the New York City office for team meetings up to 9 days a year.

Benefits

Competitive compensation packages | Sick Time |Generous Vacation+ 12 holidays to recharge & refuel| Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care|403b Retirement Savings Plan Match|Tuition Reimbursement |Parental Leave & Adoption Assistance |Commuter Spending Account |Fitness Discounts &Wellness Program | Resource Networks| Life Insurance & Disability | Remote Flexibility

We believe in communication, openness, and thinking beyond your 8-hour day @ MSK. It's important to us that you have a sense of impact, community, and work/life balance to be and feel your best.

Our Hiring Process

You review the posting, agree it sounds like a great fit & apply ->Talent Acquisition contacts you to schedule a phone interview (if your profile aligns) -> after speaking with the Talent Acquisition Specialist, you will connect with the Hiring Manager by phone or video -> if your experience is a fit, you will move forward to a video call or on-site visit with the team -> post-interview feedback->ideally an offer! ->reference check & onboarding-> orientation & official welcome to MSK.

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.