Job Summary/Purpose: The Senior Engagement Consultant is a vital member of the Office of the CEO and reports to the Director of Performance Engagement or Manager. Under limited supervision, the Senior Engagement Consultant provides client facing, consultative services to MUSC Health executive leaders and teams and serves as their lead liaison to all functions of care team engagement and patient/family engagement across the Health System. This leader is responsible for partnering with leaders across the health system and its divisions to identify, support, and enhance engagement improvement initiatives. This role is responsible for developing innovative solutions, best practices, education, and communication to optimize the engagement performance of their assigned operational leaders/business units. This role provides guidance and support in the development of patient- and family-centered Enterprise strategies and goals. The Senior Engagement Consultant provides supervision to junior consulting team members as well as supports the management of external consulting engagements and vendor relationships/contracts.
Minimum Training and Education: Master’s degree in a relevant discipline (MBA, MHA, MS, etc.) and minimum of 3 years of work experience in project management, process improvement, employee or patient engagement, or consulting. Or Bachelor’s degree in relevant discipline and minimum 5 years of work experience in project management, process improvement, employee or patient engagement, consulting or other related discipline. Experience and/or certification(s) related to Business Relationship Management, Project Management, Organizational Change Management and/or Lean Six Sigma preferred. Proven ability to prioritize and manage multiple tasks in a demanding work environment is essential. Ability to work with multiple technical managers and project teams simultaneously is required. Strong interpersonal skills required to foster collaborative partnerships in a team environment. Prior experience with analyzing data and developing meaningful information to provide leaders support preferred. Working knowledge of Press Ganey, SharePoint, Microsoft Word, PowerPoint, Visio, Excel, and project management tools preferred.
Medical University of South Carolina
ounded in 1824 in Charleston, MUSC is home to the oldest medical school in the South as well as the state's only integrated academic health sciences center, with a unique charge to serve the state through education, research and patient care. Each year, MUSC educates and trains more than 3,000 students and 850 residents and fellows in six colleges: Dental Medicine, Graduate Studies, Health Professions, Medicine, Nursing and Pharmacy. MUSC brought in more than $328 million in biomedical research funds in fiscal year 2021, continuing to lead the state in obtaining this funding.
As the clinical health system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality and safe patient care while training generations of compassionate, competent health care providers to serve the people of South Carolina and beyond. Close to 25,000 care team members provide care for patients at 14 hospitals with approximately 2,500 beds and 5 additional hospital locations in development, more than 300 telehealth sites and nearly 750 care locations situated in the Lowcountry, Midlands, Pee Dee and Upstate regions of So...uth Carolina. In 2021, for the seventh consecutive year, U.S. News & World Report named MUSC Health the No. 1 hospital in South Carolina.