Analytics Account Manager - (Brentwood, Tennessee, United States)
Location: Brentwood, Tennessee
Internal Number: 30917051728
Healthcare Without Rival
Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.
Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.
Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Analytics Account Manager to join our team in Brentwood, TN.
About the role:
We are seeking a collaborative and results-oriented professional who helps drive business performance and client satisfaction through analytics. As the Analytics Account Manager you must have analytical acumen combined with excellent communication skills. Analytics Account Manager’s maintain a thorough understanding of Premise organizational and site-specific goals plus client priorities to provide clear and accurate messaging to client. The role is highly relational and successful candidates will have a passion for healthcare, data and customer service.
Accounts and client by understanding their business objectives and all aspects of site functions. Regularly communicate with Operations and other relevant parties to maintain knowledge of each site
Collaborate with various internal teams (financial, strategic, operational, technical) to meet the analytical needs of the client
Educate operations and client on various metrics and the impact of them to the overall performance of the health center
Lead troubleshooting and information gathering efforts to explain disconnects between data points from varying systems; maintain a solid understanding of the internal landscape to navigate complex data issues and business questions
Collaborate with internal analytics team to meet client needs for standard reporting and ad hoc requests
Proactively anticipates client needs through analytics and identifies potential performance issues or areas for opportunities to improve
Understand Premise products and keep up with the evolution of new products as the company grows and evolves
At least 3 years work experience in strategic and consultative relationships; prefer experience in healthcare
At least 5 years work experience working in complex environments and understanding business processes/systems
Familiarity with EMRs a plus
Experience interpreting business questions and data, leading analytical efforts and delivering outcomes to a variety of stakeholders
Knowledge and Skills:
Must be a self-starter, proactive, possess excellent interpersonal and presentation skills
Ability to work in cross-functional, matrix environment with high level of problem-solving skills with limited supervision
Strong written and verbal communicational skills and ability to build successful relationships both internally and externally (client); this role demands clear and concise communication
Communicate effectively with internal teams to meet the analytical needs of the client; must be able to interact with diverse groups of stakeholders
Ability to think creatively and utilize all available resources to deliver quality client facing analytics
High level of comfort with data related to various metrics (clinical outcomes, operational, financial) and ability to understand and translate data to various audiences with ease; this is not a highly technical role but must have quantitative interests and understanding
Must be able to manage multiple projects and conflicting priorities and maintain flexibility
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.
Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
To support Premise Health’s commitment to the safety, health and wellbeing of our team members, clients and patients, Premise Health encourages all new team members to be fully vaccinated and up to date with a COVID-19 vaccine. Where applicable state or local laws or a client require, individuals who are offered and accept a position with Premise Health will be required to provide proof of vaccination in the form of a CDC vaccination card as part of the pre-employment onboarding process. **Except where a reasonable medical or religious accommodation can be granted.