Position Summary:  The Medical Practice Manager oversees the daily operation of a Primary Care, Specialty Medicine and/or Urgent Care practice contracted for MSO Services. The Practice Manager is expected to adequately staff, train and manage the practice’s employees. In addition, this position is required to provide budgetary oversight, physician communication, high patient satisfaction levels and maintain employee morale. This position will work collaboratively with practice physicians and directly with the Director of PM Operations for continual improvement and client satisfaction.

Principal Duties and Responsibilities:  

• Ensures practice maintains business, property, legal, health plan and regulatory agency requirements for medical office operations.
• Fosters an environment that maximizes employee engagement and communication.
• In partnership with the Site Medical Director or the practice’s lead Physician, promotes practice goals and expectations while supporting the team.
• Establishes and manages annual budget using financial indicators to ensure optimal ongoing business operations, including coding and billing compliance.
• Manages performance of staff including hiring, performance reviews, coaching, and disciplinary actions.
• Assures that all staff is working within their certifications, licensures, and scope of practice.
• Resolves and improves patient relations issues efficiently and timely. Coaches and trains staff to handle customer service complaints to ensure a Simply Better experience. Documents, reviews and submits interactions as appropriate.
• Pursues a program of self-development to remain current with information that may affect job, staff, and/or operations.
• Participates in special projects as assigned.
• Collaborates with all departments to coordinate patient care in conjunction with providers and supporting team.
• Engages the help of staff to continually investigate ways to improve work procedures/policies and processes.
• Identifies and leads improvement opportunities, implementation of countermeasures and escalates to appropriate leadership as needed.
• Maintains working knowledge of roles supervised and assist as necessary.
• Performs any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.