Clinical Operations & Performance Improvement Director
Mercy Iowa City
Location: Iowa City, Iowa
Type: Full Time
Preferred Education: Masters
Hospital, Public and Private
Internal Number: 12573
Salary Range: $46.64 - 74.62
Starting salary is determined based upon factors that may include: years of relevant experience, education, applicable certifications/licensure, and internal equity.
Basic Job Function and Responsibilities
In collaboration with the Chief Operating Officer (COO) and, medical and clinic leadership, provides operational leadership and administrative direction to select Mercy Clinics and leads the systematic performance improvement across all clinics in the system utilizing recognized methods such as Lean Six Sigma. The Clinic Operations Director will lead operational planning; budgeting; reporting; performance improvement; patient, colleague and provider experience; marketing; human resource management; leadership and colleague development; outcome analysis; action planning and strategy implementation in coordination with the managers of assigned Mercy Clinic locations. Provides recommendations and participates in development and implementation of the strategic plan. Promotes the Mission, Vision, and Values of the organization.
Works in partnership with executive, medical, and clinic leadership to plan, coordinate and implement multidisciplinary strategic and tactical approaches within Mercy Clinics to achieve clinical, quality, patient experience, provider and colleague satisfaction and retention, growth and financial targets.
Works closely with leadership to plan and develop short and long-range goals. Oversees clinic managers in the development and monitoring of budgets, including ongoing variance analysis.
Leads, for all clinics, standard process improvements for all clinic functionswith key stakeholders to achieve superior outcomes using standard performance improvement methodologies. Collaborates with clinic colleagues, providers, and leaders to create and implement standard work to transform the clinic system to a high reliability organization. Leads projects to completion. Implements management controls and accountability with teams to ensure consistent and desired outcomes.
Regularly accesses and analyzes operational and outcome data to support sound decision making. In collaboration with the data analyst, creates monthly and quarterly data including benchmarks or targets where available. Distributes user- friendly reports or dashboards to leadership and clinic stakeholders across all Key Performance Indicators on a consistent manner.
Serves as an escalation point for provider issues including but not limited to schedule and contract issues. Visit assigned clinics regularly to establish relationships with stakeholders and proactively address issues. Meet regularly with key personnel to consistently communicate goals, objectives, plans and outcomes.
Collaborates with clinic and revenue cycle leaders and providers to develop and implement best practices for front-end operations; medical records documentation, charge capture, and coding; charge audits; denials; AR review and management; reimbursement analysis and contract opportunities; charge master and payment schedules and payer credentialing.
Works with clinic managers to proactively assess provider and colleague coverage. Communicates and plans regularly with leadership, Human Resources and other stakeholders to ensure uninterrupted staffing resources. Regularly reviews staffing mix, clinic workflow and best practices to support the most effective use of human resources.
Reviews clinic service offerings, patient demand and reimbursement and makes recommendations as appropriate.
Performs other related duties as assigned.
Bachelor’s degree in business, healthcare, or healthcare administration (or equivalent experience) - Required.
Masters degree in a healthcare related field, business, finance or marketing - Preferred.
Minimum 5 years of physician practice management experience in a multi-specialty or multi-location clinic - Required.
Minimum 3 years of performance improvement using standard improvement methodologies such as lean Six Sigma - Required.
Advanced Microsoft Office skills - Required.
Licenses & Certifications
Certification in Lean Six Sigma or other problem solving methodology – required.
PMP Project Management Certification – preferred.
Mercy Iowa City, an affiliate of MercyOne, is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity, genetic information, disability, associational preference, veteran or military status, or any other basis prohibited by federal, state, or local law. Persons with disabilities who need assistance or accommodations with the application or interview process may contact Mercy Iowa City Human Resources, (319) 339-3567 or email@example.com
Mercy Iowa City is a 194 bed, acute care, Joint Commission accredited, level III trauma center located in the heart of Iowa City, IA. Over 250 medical care professionals provide primary care and specialty services within the community. For more detailed Mercy Iowa City please visit: www.mercyiowacity.org.