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Position Summary: Aligned with MHS Strategy and in collaboration, the Quality Director & PSO provides leadership to implement and improve the facility quality management system, the Patient Safety Program and improvement plans that are driven by patient safety and clinical quality performance, system objectives, and required clinical results. This leader is skilled in adapting system strategies and plans to meet the needs of the facility (s). Reporting to the CNE and the VP of Q, S and CI, participates in the facility Executive Team and the Quality Management Department leadership team, ensuring collaboration and alignment. Coordinates and improves the facility QSSC(s) to increase efficiency, effectiveness and value. Integrates the quality management domains at the facility level to include accreditation and regulatory readiness, infection prevention, clinical quality, patient and family engagement and patient safety elements. Serves as facility Patient Safety Officer, providing expertise and oversees the implementation of the Pt Safety Program including the High Reliability Organization program and coordinates the Event Management Process(es). Develops, implements and monitors the facility Performance Improvement Portfolio, ensuring the application of ID-PDSA and contemporary PI tools. Key Relationships: Organizes, collaborates (with functional Directors) to supervise, coordinate and partner to assign and align priorities for the onsite team assigned to the locations including quality, patient safety program manager, patient advocate, accreditation manager and IP.
Minimum Requirements: Training and demonstrated use of PI tools Minimum of 5 years of management or quality program management experience in a hospital or health care setting
Education/Licenses/Certifications: Bachelors degree in nursing or health related field, required Masters degree in health-related field, strongly recommended Current Washington state license in area of clinical expertise Specialty certification desired, such as CPHQ
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Day
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.