Are you interested in shaping the future of healthcare and providing exceptional health experiences to our community? Join the ChristianaCare family for endless personal and professional growth opportunities while collaborating alongside our development and clinical experts to create innovative solutions that positively impact our community's health and well-being.

The Learning Technologies System Analyst II works within the learning technologies team to ensure the successful operation technologies to drive optimum learning efficiency, effectiveness, and compliance for Christiana Care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Analytics/Reporting

User Management

• Responsible for granting and removing system privileges, audience management, and merging profiles

Learning Administration

• Responsible for working with Instructional Designers to support the development and testing of eLearning Modules to be delivered through the LMS
• Responsible for communicating changes and system updates for supported technologies to affected users and key stakeholders

System Administration

Learning Technology Support Program

• Tier III Helpdesk Support
• Creates and/update Job Aids and Quick Reference Guides for End-Users
• Provides supports and mentorship to Tier II Helpdesk Support

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree in Educational Technology, Information Technology, Information Systems, Education, Curriculum Development.
• 3-5 years of equivalent experience in the field of business administration, informational technology, education, training & development, or healthcare.
• 3-5 years' experience with Learning Management & Learning Content Management Systems
• Helpdesk or end-user technical support preferred
• Proficiency in eLearning, mobile learning, and educational software
• A combination of education and experience may be substituted

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• Excellent interpersonal, customer service, and public relations.
• Ability to function as an active team member.
• Excellent oral, written, and listening communication skills, tact and diplomacy required.
• Strong organizational and time management skills with ability to handle complex multi-task projects independently.
• Demonstrates expertise in required computer skills relevant to diverse project demands.
• Strong attention to detail including ability to edit documents and enter data with a high degree of accuracy.
• Ability to develop training aids and instructional materials
• Learning Management Systems
• Works with minimal supervisionAbility to organize and manage time effectively as demonstrated by the ability to manage multiple project
• Working knowledge of SCORM and/or AICC preferred

Christiana Care Offers:

• Robust benefit package including full medical, dental and vision
• 403(b) with a company match
• Generous paid time off
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

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EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.