Associate Operating Officer

# 2204133

JOB SUMMARY:
Reporting to the President, Vanderbilt Tullahoma-Harton Hospital (VTHH), the Administrative Operating Officer (AOO) will have responsibility for optimizing current operations and seeking improvements in multiple areas of the hospital. Direct Reports to the AOO include the following, but are subject to change as needs in the organization arise: Cardiac Services, Laboratories/Pathology, Radiology (matrixed), Environmental Services, Dietary Services, Plant Operations, BioMedical Services, Security, Therapy Services and Wound Care. The AOO for VTHH will provide operational leadership with a principle focus upon inpatient and outpatient systems to ensure patient-centered, high performance, results-oriented operations which will support the mission, vision, credo, and business operations of the clinical enterprise. This individual will work closely with VTHH Leadership, Medical Staff Leadership, Vanderbilt University Medical Center (VUMC) and operational leaders to ensure coordinated patient care. The AOO is charged to lead a variety of operationally focused initiatives to assure sound operations to create and support exceptional patient service, physician and staff satisfaction, clinical quality outcomes, growth and volume management, and financial performance with superior efficiency and productivity.

Position Shift:

• Days

KEY RESPONSIBILITIES:

• Workforce Development & Labor Management
• Patient Satisfaction
• Resource Utilization-- Designs approaches to improve the utilization of capacity (human and physical) to limit the need for additional expenditures and reduce cost per unit of service.
• Quality (Value Based Purchasing, Episodes of Care, Patient Index Indicator, etc.)
• Assures that VTHH provides the best possible healthcare across the full continuum as part of VUMC. Establishes and sustains the common operating platform for services throughout VTHH. Ensures linkage of such systems between other elements of the care continuum-hospitals, post-acute care, home health, etc.
• Builds and maintains positive and effective relationships with all constituencies within VTHH & VUMC to include: VUAH, Department Chairs, The Monroe Carell Jr. Children's Hospital at Vanderbilt, Vanderbilt Stallworth Rehabilitation Hospital and the Psychiatric Hospital at Vanderbilt, The Schools of Medicine and Nursing, and members of the Vanderbilt Affiliate Network. Works with counterparts in these organizations to ensure systems are aligned for an efficient and superior patient experience across the continuum. Maintains an open, supportive culture and inter-personal collaboration.
• Fosters the development of process redesign and improvement efforts within VTHH to ensure timely management of patients, efficient utilization of resources, satisfaction, consistent and predictable work systems, and a capacity for ongoing work improvement.
• Ensure all Human Resource and VTHH/VUMC policies and procedures are followed according to standards.
• Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions and measurable performance standards.
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback, orientation, training, and competency assessment.
• Oversee the identification of staff and faculty training requirements in VTHH systems, procedures, and patient service. Coordinates with training and development resources to develop programs and align training with VTHH & VUMC resources.
• Oversee VTHH space planning efforts and prepares proposals to develop space plans aligned to program needs. Leads preparation of investment analyses regarding new space. Ensures construction and occupancy processes of new or reconfigured VTHH spaces are properly planned and implemented.
• Prepares reports on operational, financial, and service performance for the President and various stakeholders. Communicate within and across departments to maximize effective operations.
• Excellent interpersonal, written and verbal communication skills and the ability to lead others to work collaboratively towards achieving shared goals

TECHNICAL CAPABILITIES:

NURSING PATIENT ASSESSMENT & EVALUATION (NOVICE): - Possesses sufficient fundamental proficiency to successfully demonstrate the ability to assess and evaluate patients in practical applications of moderate difficulty. Conducts primary care patient interviews and physical examinations. Demonstrates sufficient acumen to recognize problems, ask questions and to contact the patient's primary care provider and other members of the healthcare team. Has experience in gathering pertinent clinical data that aid in referral, treatment, or other primary care pathways.

CARE PLANNING (NOVICE): - Demonstrates ability to anticipate resource needs, identify distinct tasks, set priorities, schedule activities, meet deadlines, and organize work within areas of direct responsibility. Competently handles multiple assignments often simultaneously by prioritizing work into manageable and measurable units. Ability to adapt to changes to patient care and area needs with minimal disruption and loss of productivity. Follows up to assure problems and issues are resolved.

NURSING PATIENT EDUCATION (NOVICE): - Possesses sufficient fundamental proficiency in providing patient education in practical applications of moderate difficulty.

EVIDENCE-BASED PRACTICE (NOVICE): - Possesses sufficient fundamental proficiency to successfully search for evidence to answer clinical questions. Generally works under the direction of others while accomplishing assignments.

CORE ACCOUNTABILITIES:

• Organizational Impact: Establishes function strategies with direct impact on the function results.
• Problem Solving/ Complexity of work: Directs the resolution of numerous strategic issues that affect own function and the broader organization.
• Breadth of Knowledge: Applies in-depth business knowledge across multiple areas of the business.
• Team Interaction: Leads a function serving the organization at large.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (M5):

• - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others.
• - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations.
• - Communicates Effectively: Anticipates different audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues.

DELIVERING EXCELLENT SERVICES (M5):

• - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services.
• - Solves Complex Problems: Critically evaluates complex information and identifies trends/ risks to make recommendations to improve processes across areas.
• - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance.

ENSURING HIGH QUALITY (M5):

• - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plans to ensure area's quality standards are met.
• - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities.
• - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance.

MANAGING RESOURCES EFFECTIVELY (M5):

• - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles.
• - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources.
• - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities.

FOSTERING INNOVATION (M5):

• - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas .
• - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies.
• - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Vanderbilt Harton Hospital:

Our 135-bed facility is accredited by The Joint Commission and features an accredited Chest Pain Center.

Acquired by Vanderbilt Health in 2021, the hospital has served Tullahoma, Coffee County, and surrounding counties for more than 50 years. With more than 100 doctors and 500 hospital staff, Vanderbilt Tullahoma-Harton Hospital delivers personalized, high-quality health care close to home, offering a comprehensive range of services in a modern, patient-friendly environment

Our goal is to create an exceptional experience for our patients and their families: keeping them safe, delivering evidence-based medicine, and treating them with kindness and respect.

Click here for more information: www.VanderbilttullahomahartonHospital.com

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
• Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
• Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
• The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
• Magnet Recognition Program: Received our third consecutive Magnet designations.
• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
• Human Rights Campaign Healthcare Equality Index: 6 ^th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.