Provides coordination and administrative support for all aspects of patient care, including building relationships with patients, problem solving in partnership with leadership and ensuring all medical information is available to patients throughout their experience.
Coordinate all aspects of patient care including but not limited to:
Scheduling clinic appointments, patient referrals and other internal and external providers as needed
Obtaining patient prescription orders and refills
Assisting with durable medical equipment and prosthetics
Responding to patient inquires in a timely manner (within 24 hours) and updating shared documents accordingly
Serves as the main intake personnel
Working closely with the clinical and finance team to ensure patient receives all information necessary to proceed with treatment
Assist patients in appointments, surgeries and consultations, including services such as interpretation as needed; including coordinating transportation and booking housing accommodations.
Accurately collects and enters all necessary patient information including but not limited to:
Letters of medical necessity from medical providers
Cost estimates from finance
Collecting all patient surgery clearances and coordinating surgical times
Support strategic institute initiatives to improve patient care including but not limited to: research, patient education, relationship building, etc.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below are representative of the knowledge, skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to develop and maintain strong professional relationships with patients, patient families and various stakeholders (e.g. physicians, referral sources, staff, foundations, POSI clients)
Demonstrated empathy, inclusiveness and willingness to embrace all backgrounds, actively understand various cultural norms and adapt approaches
Ability to prioritize and manage time effectively
Ability to adapt to changing circumstances and work effectively in unexpected situations
Ability to absorb and understand important verbal and nonverbal information and to ask further questions when necessary
Ability to respond and articulate different services for all patient inquiries
Ability to identify needs, determine alternative solutions and efficiently drive execution
Strong understanding and ability to articulate service offerings
Ability to process and record detailed information effectively and consistently
Excellent written and verbal communication skills
Ability to work independently and effectively collaborate with others
Ability to maintain sensitive information in compliance with HIPAA and company policies
Knowledge of multiple electronic medical software
Ability to coordinate accommodations for language interpretation as needed
Ability to offer innovative solutions improve processes
Experience with Salesforce
Bilingual (Arabic, Spanish, Russian, Polish)
Primary Location: West Palm Beach, Florida
Facility: Paley Institute Global LLC
Job Type: PT2Y
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.