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Position Summary: The Supervisor-Access Services is responsible for the supervision of staff accountable for assuring patient and provider friendly access to MultiCare Health System services and patient care, and accurate completion of admissions/registrations in compliance with regulatory requirements and MHS policy. The Supervisor is accountable for the quality of all admissions/registrations completed by staff reporting to other managers and interdependent relationships with Patient Financial Services and the care management team to ensure maximum cash flow and reimbursement for hospitals. The Supervisor has 24hour/7day responsibility directly supervising staff working at multiple locations and areas to include Patient Access Technicians, , and Receptionists. In addition, the Supervisor collaborates with other leaders in clinical care departments, Patient Financial Navigation and PreService.
Minimum Requirements: Two (2) years of experience in Access Services, Hospital Registration or Revenue Cycle field required Previous experience and demonstrated skills in a leadership or a supervisor role One (1) year supervisory or lead experience preferred
Education/Licenses/Certifications: Associates degree required, two (2) years of experience will be considered in lieu of the degree
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Day
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.