Director Practice Operations - Complex and Community Care - Primary Care
ChristianaCare Health System
Location: Wilmington, Delaware
Internal Number: JR59128
The Director of Medical Group (MG) Operations leads to advance patient safety, clinical quality, clinical analytics, and operations efficiency in our MG practices. The director is responsible for developing and attaining established performance and outcome goals in collaboration with Core Primary Care leaders, Population Health leaders and Medical Group leaders. The director will serve as a liaison for service line and campus leadership while leading efforts across the organization focusing on and advancing Continuous Improvement (LEAN), continuous learning, and supporting organizational vision and goals.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for providing the strategic direction for practice discipline across operations, including patient care delivery, process, root cause analysis, and quality improvement in collaboration with core primary care, population health and medical group leaders.
Networks to stay abreast of innovative practices, evolving technology within ambulatory care settings.
Strong healthcare operations acumen for developing established practices goals for fiscal viability and long term stability.
Aligns strategy and vision to develop business plans that capitalize on new services while minimizing risk.
Actively participate in the business planning process for strategic development, integrations and expansion of services within the medical group.
Interpret key performance indicators for each practice and determine root cause for variances while recommending solutions to improve results.
Responsible for driving improvement, optimization, and standardization across practices.
Cultivate a healthy practice environment that enables you to recruit and retain top talent
Develops business case for additional FTEs while ensuring maximal productivity, top of license practice, and efficient practice management.
Partners with clinicians to forecast volumes, space, and equipment needs for patient population.
Manages practices managers at multiple locations including selection, onboarding, development and recognition.
Collaborates with nursing and physician leadership to develop and implement medical group policies, protocols, procedures, and standards to ensure top of license work is performed.
Directly aligns with population health and quality teams to achieve desired outcomes in value-based contracts
Oversees the development of standard work, role, office flow, maximizing access, and an overall positive patient experience.
Coordinate resources as needed to support effective IT improvements, marketing strategies, patient experience, and practice operations.
Create brand awareness through patient experience bringing to life our values of excellence and love as We Serve Together.
Effectively translate key messages to various audiences.
Performs assigned work safely, adhering to established departmental safety rules and practices. In a timely manner, reports to supervisor any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with Medical Directors for related clinical practices, medical and other professional staff from various service lines, medical group, system departments, and community agencies.
DIRECTION/SUPERVISION OF OTHERS:
Employees include but is not limited to the following: practice managers, supervisors, administrative support, and other members of assigned operations team
Corporate Director, Medical Group Operations
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in a related field such as nursing, medical technology, business, clinical healthcare, or healthcare management. Master's degree in a related field preferred. Minimum of five (5) years of healthcare experience on a management level required, with a focus on quality, safety, regulatory, and accreditation preferred. Minimum 10 years of direct practice management experience in lieu of degree may be considered.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Strong interpersonal and leadership skills to build successful relationships
Strong financial acumen
Proven change leadership skills, with a strong ability to engage, energize and motivate teams
Excellent ability to create a sense of shared ownership and accountability team
Strategic thinking and strong execution skills
Excellent judgment and decision making skills
Demonstrated results orientation with an ability to lead redesign of the practice and processes to drive results
Excels at oral, written and relational communication skills; organizational, problem-solving, and analytical skills.
Skill in analytical and critical thinking
Experience with continuous improvement methodologies such as "Lean Concepts" preferred.
Knowledge of public health principles, theories and practices.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.