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Position Summary: We are looking for an entrepreneurial and customer-obsessed Director of Primary Care and Virtual Health to bring MultiCares Retail Health strategies to life. The scope includes Indigo Primary Care and Indigo Online and the building out of our Indigo Health platform throughout the Pacific Northwest. The candidate will help create and implement the strategy for Retail Health, and also roll up their sleeves and get things done. The ideal candidate should be passionate about strategy, products, and overall process improvement. They should have strong process design skills as well as outstanding project management abilities. The candidate should excel in both strategic thinking and tactical execution, as responsibilities range from creating business plans to driving strategy implementation and must possess strong analytical skills. They should also feel comfortable dealing with ambiguity and working in a very entrepreneurial environment.
The Director of Primary Care and Virtual Health will partner with business leaders to create and bring Indigo Primary Care and Indigo Online to the market. The scope includes Indigo Primary Care and Online Care, and the building out of our Indigo Health platform throughout the Pacific Northwest. The candidate will do this by leading a team to bring data-driven problem-solving approaches and iterative capability building to address Retail Healths most meaningful challenges and drive sustained profitable growth. The role will be conducting a gap analysis of current capabilities; assessing the rigor of business strategies, tactics, processes, and elevating major risks to Retail Health operations and cross-functional partners.
The candidate will provide thought leadership to define business objectives, tactics, and success measures to help drive the business forward. They will coach leaders through execution phases and directly influence operational owners to bring a high level of rigor to management decisions, resolution of cross-program interdependencies, and resource gaps. The Director will build a culture of continuous improvement, flexibility, customer obsession and excellence as measured by KPIs. The Director is comfortable with change and leading change and will build and lead a team that embodies the values and vision of Indigo Health.
Minimum Requirements: 5 years of recent experience in progressively responsible leadership roles 8 years of experience and mastery of a related professional role/function Experience with technology, innovation, telehealth or telemedicine strongly preferred Prior analyst, technology, or product management experience preferred Consideration may be given to internal candidates not meeting the minimum qualifications
Education/Licenses/Certifications: Masters degree in Hospital Administration, Business Administration, Technology Management, or Health and Health Sciences.
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.