Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Serves as a change agent and process facilitator for tactical improvement initiatives.
Conducts analysis, documents processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs.
Utilizes PI principles and tools, including value stream maps, standard work, 6s, visual management, facilitation, and change management skills to support continuous improvement.
Prioritize and manage multiple competing projects, deadlines, and customer relationships.
Maintains accurate documentation and status of project timeline and keep team stakeholders and executive leadership informed of project status. Proactively identify potential project risks and take steps to mitigate them.
Facilitates cross-functional meetings and discussions to address roadblocks and ensure critical milestones and deliverables are completed in a timely manner. Travels between local locations as required for meetings & observations.
Interacts effectively with stakeholders at all organizational levels, including senior executives and physicians, to affect change within the organization.
Conducts observations, develop actionable plans, and implement viable solutions to problems identified.
Work independently leading projects of moderate to high impact or complexity.
Provides project guidance to other team members and may assign support tasks/responsibilities as necessary.
Handles change management concerns and address political issues that may interfere with projects.
What You Will Need:
Bachelor's degree with four or more years of relevant experience or functional equivalence
Master's degree with two or more years of relevant experience in Engineering, Healthcare, Business, or related field
Proven experience leading process improvement projects, preferably in a complex organizational environment
LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:
Lean Manufacturing/Lean Six Sigma Green Belt or other equivalent quality certification
KNOWLEDGE AND SKILLS REQUIRED:
Solid understanding and application of data collection/analysis tools & methodologies
Well-versed in process mapping, root cause analysis, statistical controls
Experienced practitioner of quality & process improvement methodologies such as lean six sigma
Excellent analytical, statistical, and problem-solving skills
Ability to succinctly translate high level concepts into actionable items
Familiar with project management and change management concepts and methodologies
Excellent written and verbal communication skills
Excellent organizational and time management skills
Able to lead a project independently under limited direction and manage multiple projects simultaneously while thriving in a setting requiring collaboration and teamwork.
Ability to transfer clients’ perceptions of problems into viable solutions. Utilizes diplomacy skills and flexibility in response to clients’ changing concerns
Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio)
The Process Improvement Specialist II position is responsible for independently scoping and leading the successful management and execution of tactical improvement initiatives. The candidate is expected at a minimum to be well-versed with the concepts, principles, and theories behind continuous process improvement and total quality management. A qualified candidate must be able to prioritize and manage multiple competing projects, deadlines, and customer relationships, while interacting effectively with stakeholders at all organizational levels, including senior executives & physicians, to affect change within the organization. A successful candidate should be able to transfer clients’ perceptions of problems into viable solutions and actionable items, utilizing diplomacy and flexibility in response to clients’ changing concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and deliverables are completed in a timely manner. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.