The Chief Operating Officer (COO) is a new role on the senior leadership team, reporting directly to the CEO of the organization. The COO will manage a broad portfolio that will enable him/her/them to have a tremendous impact in delivering quality behavioral health and social services to the 45,000 people The Jewish Board serves each year across New York City. The COO will work in a leadership dyad with the Chief Clinical Officer (CCO), a social worker, which is a structure common in hospital service lines. The COO and CCO will share goals and jointly oversee the programmatic/clinical functions. Together, they will be responsible for developing the work flows, measurement tools, and management systems to ensure The Jewish Board’s programs are clinically effective and evidence-based, as well as operationally efficient, financially viable, and compliant with government regulations.
The COO will ensure all programmatic and clinical services of The Jewish Board are coordinated, integrated, data-driven, and well-executed with attention to detail. The COO will manage, mentor, and/or support senior staff to ensure a culture of ownership, collaboration, and innovation. The COO will make use of balanced scorecards, metrics, continuous improvement techniques, and business process redesign methodologies to ensure that the organization is managing towards its goals and priorities. Continuous learning is important to The Jewish Board, and the COO will actively support and mentor staff in their career development. A PMO team, quality team, and other operational staff in the programmatic/clinical part of the organization will report to the COO.
The Jewish Board is a $250 million-dollar mental health and social service organization with approximately 2,700 staff providing an array of services in all 5 boroughs. These services include: residences for children in the foster care system; housing for adults with serious mental health challenges; shelters for survivors of domestic violence; residences and community-based services for people with intellectual and developmental disabilities; care management; the largest network of mental health clinics in New York City; PROS programs; preventive services; early childhood development centers; and programs specifically supporting Jewish people. The nature of The Jewish Board’s work is complex, and comfort managing through ambiguity and within a matrix organization will be critical to success in this role. The successful candidate will excel in leading through organizational complexity, supporting innovation, testing new ideas, handling rapid change, and demonstrating creative problem solving.
The Jewish Board operates programs for high risk populations, with close oversight and frequent audits conducted by state and city regulators. The COO will play a critical role in ensuring that regulations and billing guidelines are well understood by staff and that programs remain compliant, pass their audits, and correct any deficiencies as quickly as possible. Mock audits, planned workflows, job aids, checklists, and regular training are necessary for our staff to ensure that high quality services are always delivered and that programs are in compliance with applicable state and city regulations/guidelines.
Diversity, equity, inclusion, and belonging (DEI&B) are important values for the organization. The organization provides services to a diverse array of New Yorkers and employs a diverse workforce. The organization has just hired its first Chief Equity and Inclusion Officer and is on a path, like many organizations, to improve and expand its approach to DEI&B at all levels of the organization to provide appropriate and sensitive care for our clients and to make sure that The Jewish Board is always an inclusive and welcoming workplace. The successful COO candidate will be committed to working with others on the senior leadership team to drive this agenda forward.
KEY ESSENTIAL FUNCTIONS:
Oversee programmatic/clinical activities to ensure that they are adhering to the organization’s vision, mission, values, strategy, goals, and objectives.
Use modern business techniques to ensure the organization’s programs are both efficient and effective, including dashboards, balanced scorecards, data tracking, flow mapping, staff and client input, and regular use of feedback.
Build and supervise a project management office (PMO) and ensure sufficient training for managers to understand how to work with the PMO
Demonstrate and cultivate a culture of ownership across the agency that includes leadership, innovation, and accountability.
Ensure written policies and work practices are up-to-date, compliant with regulations, and consistently followed across the organization. Use checklists, job aids, ongoing training, and routine mock audits to ensure adherence to the policies and work practices.
Oversee an existing quality and outcomes team and guide them towards utilizing modern process improvement and innovation techniques (lean, six sigma, lean start-up, etc.)
Drive the organization towards becoming a sophisticated and modern matrix organization with: coordination between programs and across the organization; service level agreements; clear metrics; and a values and mission-driven culture.
Oversee and support staff in new project planning and implementation to ensure appropriate size, scale, scope, budget, and timing.
Recruit, lead, coach, develop, and retain high quality staff within the programmatic and clinic part of the organization
Support clinical leaders in developing and improving their operational and financial acumen; provide mentoring and continuous learning opportunities to support them
Ensure performance feedback and evaluation is being provided throughout the organization
Nurture an internal culture of operational excellence, idealism, compassion, dignity, respect, and creative problem solving
Support an organizational culture with policies and practices that increase diversity, equity, inclusion, and belonging
Budgeting, billing, financial management, and regulatory compliance
Ensure that managers and supervisors both understand and consistently manage their budgets as well as the drivers of their financial performance
In collaboration with the finance team, ensure that program billing is done correctly and collects all available revenue
When applying for grants and new programs, ensure budgets are developed that balance both programmatic excellence and support the financial viability of the organization
Based on projected enrollment rate, visits, and utilization, monitor the impact of growth on a facility’s existing space plan; propose, plan, and directs facility expansion and enhancement projects if required
Assists staff with the implementation of departmental goals, policies, procedures, and reporting tools through effective use of performance metrics and financial results.
Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
Presents to The Jewish Board’s Trustees as needed.
Performs other duties as identified or assigned.
Passion for the Mission
Strong Business and Operational Acumen
Change Management Experience
Project Management Expertise
Solution Oriented Mindset
Self-Awareness and Emotional Intelligence
Superior Communication Skills
Commitment to Diversity , Equity, Inclusion, and Belonging
Collaborative Relationship Building and Stakeholder Engagement Skills
Strategic Leadership Skills in a Matrixed Environment
EDUCATIONAL / TRAINING REQUIRED:
Masters degree in Business Administration (MBA) or Health Administration (MHA) required.
EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:
Minimum of ten years of experience with prior experience in a large hospital group or healthcare setting a plus. We are willing to train a candidate who comes with strong leadership, management, business, and operational skills/experience from another industry.
Knowledge of various, innovative project management models, with the ability to creatively solve problems and develop practical solutions.
Results-proven track record of exceeding goals and a bottom-line orientation
High level of business acumen and understanding of process management, analysis, reports, and strategic planning.
Ability to balance the successful delivery of quality programs against the realities of a budget.
Enthusiasm and willingness to promote growth and expansion of low and no-cost healthcare services for underserved communities.
Experience in creating protocols and streamlining processes that will help ensure the organization runs smoothly.
Experience leading, inspiring, and persuading others across the agency to new levels of effectiveness and operational impact.
Ability to prioritize shifting responsibilities in a fast-paced environment.
Ability to establish and maintain effective working relationships with employees, other behavioral health agencies, and the stakeholders.
The ability to write with simplicity, clarity, and succinctness.
Internal Number: 1
About The Jewish Board
With over 75 locations around New York City and in Westchester, our programs and services provide an unmatched reach and impact in mental and behavioral health, children’s services, trauma, and recovery. Our continuum of care spans all ages and stages of life, and embraces people of diverse cultures, ethnicities, religions, gender, sexual orientation, and socio-economic backgrounds.
The depth and breadth of our programs and services aim to promote well-being, resilience, and self-sufficiency for individuals and families. We are committed to ensuring that those who need our services have a life, well-lived, in the community.