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Patient Experience Specialist
Patient Experience Specialist Baystate Health, western Massachusetts’ premier healthcare provider and the only level 1 trauma center in western MA. We are seeking a Patient Experience Specialist to join our growing staff. In this role, the Patient Experience Specialist will champion and facilitate improvement efforts at Baystate Health. In collaboration with clinical and administrative leadership, facilitates initiatives that foster and enhance a culture of patient and family centered care excellence. Responsible for planning, design/development, implementation and evaluation of patient experience projects. Responsibilities: Provide leadership in collaboration with the Patient Experience Manager & Chief Patient Exper
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