Works collaboratively with Primary Care leadership to coordinate registration and specialty scheduling services throughout all M Health Fairviews primary care clinics. Ensures clinics are compliant with all applicable accrediting agencies and that staff are competent in their roles, develops and delivers training. Partners with clinic managers and other improvement teams to identify and implement improvement opportunities and best practices.
Works with clinic staff and management to ensure registration and scheduling operations are meeting quality/accreditation requirements, as well as meeting the needs of their customers.
Participates in development of, and coordinates quality improvement activities, disseminating across all primary care clinic locations.
Assists with workflow/lean assessment and improvement activities.
Acts as a liaison for registration and scheduling services in primary care with key stakeholders such as revenue cycle and customer experience.
Develops and implements training for registrars and specialty scheduler across primary care to ensure staff competency.
Identifies, monitors and reports on key performance metrics for clinic registration and scheduling functions.
Escalates individual performance concerns to site leadership.
Manages and coordinates employees goals and performance. Ensures staff are trained and developed and empowered to effectively do their jobs.
Manages performance appropriately and ensures development plans for staff are in place. Sets performance standards and provides feedback and recognition on job performance on an ongoing and timely basis. Conducts employee rounding, annual performance evaluations, coaching, and performance management.
Bachelor's degree in Business Administration, Healthcare Administration or related field required.
2-4 years of registration experience, knowledge of the revenue cycle
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.