Serves as operational executive for ETCH ambulatory services to include specialty practices, primary care practices, outpatient rehabilitation services, ETCH Outpatient Centers, Physician relations, hospital-based clinics, and non-hospital provider-based clinics. Serves as a liaison for hospital administration and outside parties/agencies. Build effective relationships within ETCH and Medical Staff leadership. Lead and direct strategic assessment and alignment of resources to advance innovative ambulatory practice models. Collaborate with ETCH senior executive and physician leadership to develop and implement strategy, business plans, operating systems and capital allocation plans in alignment with broader ETCH goals and objectives. Develop and implement programs that improve efficiency by reviewing and refining processes, patient experience, and physician satisfaction, while increasing revenue, reducing costs. Manage day-to-day operations of ETCH Ambulatory Services to ensure quality, safety, patient satisfaction, performance improvement, productivity, and bottom-line results. Increase the use of relevant data and benchmarking as it applies to ambulatory practice. Work collaboratively with and take professional guidance from ETCH Chief Officers (Operations, Finance, Nursing, and Medical and Quality). Develop and implement ambulatory quality improvement initiatives in collaboration with members of the administrative and physician leadership. Serve as lead for ambulatory master planning, capital allocation and facility development. Develop and implement facility space plans aimed at accomplishing optimal clinic space allocations, both on campus as a part of the Hospital’s direct delivery platform and off-campus as a part of the overarching ETCH Enterprise. Direct and monitor the overall ambulatory budget and planning processes; identify opportunities for capital investment, expense reduction and efficiency improvement. Effectively dialogue with physicians and staff regarding ambulatory care issues and opportunities. Plan, assign and review work of staff to ensure that objectives are met. Hire, train, develop and manage staff to ensure that a qualified staff exists to meet group objectives. Perform other related duties and participate in special projects as assigned.
Minimum Education: Master’s Degree Required; Degree in business or healthcare related field preferred.
Minimum Work Experience: 5 - 7 years related experience in a healthcare setting with progressive management experience.
Required Licenses/Certifications for position: None
Required Skills, Knowledge, and Abilities: Demonstrated excellent written and verbal communication and analytical skills. Strong interpersonal skills necessary to assist Managers and delegate tasks. Serves as a trusted resource for managers in determining and identifying problems and implementing solutions for operational and organizational functioning. Technical and professional knowledge and skills unique to the business and/or clinical operations of a medical practice which may include but are not limited to financial, human resources, information systems, governance, regulations, planning and compliance. Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing systems.
Internal Number: 8761
About East Tennessee Children's Hospital
At East Tennessee Children's Hospital, we are leading the way to healthy children through exceptional, comprehensive family-centered care, wellness and education. Our 152-bed hospital is certified by the state of Tennessee as the only Comprehensive Regional Pediatric Center in East Tennessee and is accredited by the Joint Commission. East Tennessee Children's Hospital in Knoxville is a private, independent, not-for-profit pediatric medical center that has served children since 1937. Since our first day in 1937, we have had an "open-door" policy that no child will be denied care because of race, religion or their parents' ability to pay their child's medical bill. As a Comprehensive Regional Pediatric Center, Children's Hospital offers full capabilities to care for seriously ill children in a unique pediatric environment and offers the services of many different pediatric subspecialties. Children's Hospital works jointly with the University of Tennessee Medical Center to ensure that injured children in this region receive trauma care at the institution most appropriate for the child's needs. As a comprehensive center, we are responsible for assisting smaller hospitals to meet the re...quirements of their selected designations, primarily by providing pediatric health care training opportunities to these hospitals.