Registration Scheduling Sr. Manager

1. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff. Establishes work procedures and directs the daily work of staff. Ensures timely and accurate patient registrations and diagnostic scheduling by monitoring and developing the subordinate staff to provide the highest level of service and performance.

1. Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, peer departments, physicians and other third parties to provide information or resolve issues.

1. Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including authorizations and up-front cash collections.

1. Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.

1. Provides effective leadership and coaching to enable registration/scheduling team members to meet designated quality and productivity goals. Ensures maximum employee and departmental performance by conducting ongoing analysis of department and employee productivity, using available statistical standards and providing appropriate training and developmental opportunities.

1. Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

This position requires a level of expertise as normally demonstrated by a Bachelors Degree in a relevant field, or equivalent experience.

Requires a minimum of four (4) years of experience with healthcare registration, pre-authorization, and scheduling. Must possess a minimum of two (2) years of progressively responsible experience in a lead, supervisory, or equivalent capacity. Requires advanced mathematical skills. Must have a thorough knowledge of managed care contracts, other third party payers, Medicaid and Medicare, along with knowledge of medical terminology.

Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to manage both supervisory and customer service staff multiple staff members and multiple levels of staff members having different supervisory responsibilities, the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills, with conflict resolution abilities.