Risk Manager- Quality and Patient Safety

The Risk Manager is a member of the Mount Auburn Hospital (MAH) Department of Quality and Safety. The Risk Manager is responsible for managing all aspects of the MAH risk management program, including the identification, evaluation and treatment of risk at Mount Auburn Hospital and the Mount Auburn Professional Services ambulatory practices. The Risk Manager provides leadership in risk management, by promoting the highest level of quality care to the patients, ensuring regulatory compliance and mitigating malpractice risk through loss prevention. The Risk Manager plays an integral role in regulatory and accreditation readiness by assisting with the implementation of the Patient Care Assessment Plan and the Quality Improvement Plan consistent with Board of Trustee approved goals and regulatory and standard setting agencies. The Risk Manager performs as an internal compliance consultant by maintaining current knowledge of hospital regulations including DPH, BRM, The Joint Commission, CMS, and FDA. The Risk Manager will develop external and internal relationships to ensure compliance with applicable regulations.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Responsible for the reviews and evaluation of safety events, incidents and claims for ambulatory and inpatient care, including the identification and prioritization of serious events for further evaluation.

2. Patient Care Assessment Coordinator (PCAC).

3. Collaborate with the Director of Patient Safety, Performance Measurement, and Performance Improvement/Regulatory Affairs as needed in implementing, facilitating, coordinating, or otherwise, the MAH Patient Care Assessment Program and with ensuring compliance with the Board of Registration in Medicine requirements. (243 CMR 3.00).

a. Collaborates with the Director of Patient Safety in the review of cases involving patient harm or significant deviation of standard procedures which could cause patient harm.

b. Collaborates preparation and submission of required semi-annual and annual reports; files serious quality reviews (SQRs), responds to inquiries from BRM; interprets regulations, educates staff regarding current or new BRM regulations; interprets with medical staff, and the Office of General Counsel appropriate cases to be filed as an SQR.

4. Facilitates the root cause analysis process in the event of a sentinel or near miss event. Coordinates review of medical information, interviews staff, debriefs all individuals as indicated, and ensures appropriate and timely follow up for identified action items.

5. Provides timely information to CRICO when an untoward event occurs, whether by accident or not, that causes serious harm to a patient.

6. Participates on various committees as requested including the Collaborative Case Review Committee, the Board Quality and Safety Committee, and Performance Excellence Committee.

7. With colleagues in the Q&S Department, and other MAH departments, assess compliance with standards via audits, case reviews and chart reviews; educate, as appropriate, regarding regulatory changes; act as a resource to Institute leadership to provide overviews of status of clinical regulatory compliance; investigate clinical compliance issues or suspected deficiencies.

8. Provides support to clinical departments, administration and committees regarding Risk Management issues including evaluation of clinical incidents for severity and potential reporting to regulatory agencies.

9. Collaborates in ongoing regulatory readiness activities and functions as a member of the onsite survey management team during regulatory and licensure surveys by the Department of Public Health, Department of Mental Health, Board of Registration in Medicine, Centers for Medicare and Medicaid Services and The Joint Commission.

10. Collaborates with Q&S leadership, the Chief Quality Officer, Directors of Performance Measurement, Performance Improvement/Regulatory Affairs, and the Director of Patient Safety to support the Quality and Patient Safety Program by being a resource for areas such as error detection and prevention, and facilitating Failure Mode and Effects Analysis projects.

11. Participates in the process of disclosure and apology of medical errors when called upon.

12. Co-leads the MAH Peer Support Program including co-Chair of the Peer Support Steering Committee.

13. Collaborates with the Office of General Counsel attorneys on legal matters when requested.

14. Other duties as assigned.