Position Title: Director, High Reliability/Patient Safety
Organization: Hackensack Meridian Health
Hackensack Meridian Health is a leading not-for-profit health care organization that is the most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research, and life-enhancing care.
The Director, High Reliability/Patient Safety is a highly visible champion of the HMH commitment to Patient Safety and High Reliability. The new Director will report to the VP, Patient Safety & High Reliability. This role will also work in direct partnership with HMHs Patient Safety Officer and other members of the patient safety and quality teams at the Network level and at HMH hospitals. This individual will be charged with developing a culture of safety first and to continuously improve safety, timeliness, effectiveness, efficiency, and patient centeredness of healthcare services to all patients. In addition, they will be tasked with creating and maintaining visible and effective cross-functional working relationships, collaborating with HMH physicians, clinicians, Human Resources, leaders, and other team members to ensure the principles of collaboration, courage, compassion and creativity are embedded within the culture of safety and effectiveness at HMH.
The Director, High Reliability/Patient Safety is responsible for ensuring the delivery of impactful HRO training to all HMH team members and physicians to create an environment in which potential problems are anticipated, detected early, shared and virtually always responded to early enough to prevent catastrophic consequences.
As part of the Executive Team, the Director of High Reliability and Safety will make recommendations for and document all policy, process, protocol, and procedure improvement. They will also be responsible for ensuring that the business and operating model is focused on delivering results, as well as driving efficiency, increasing productivity and cost savings/reductions to desired targets. As a team leader, this individual will create a world class team of reliability coaches who have infectious passion for people and process improvement.
Priorities for The Role
Ensure clinical and non-clinical leaders (employed physicians and voluntary members of the medical staff) receive HRO training by HPI/Press Gainey in order to advocate and promote HRO activities are implemented within each of the HMH facilities. Implement needed refresher training for team members who were already trained by HPI/Press Gainey.
Identify and deploy HRO physician champions at each HMH facility. Establish a structure for these champions to meet with Network leadership in quality and patient safety to enhance communications share information and progress.
In partnership with the VP, Patient Safety and High Reliability and system leadership (clinical and non-clinical), develop a set of action plans aligned with the Strategic Plan to meet the expectations, ensure alignment, and drive results.
As a result of increasing the number of HRO trained leaders and staff and thereby creating a high-reliability culture there should be an increase in report events and a decrease in safety incidents as teams will develop plans to address issues that led to safety events.
Preferred Qualifications & Experience
M.D. from an accredited medical school with at least 15 years of healthcare experience and eligible for licensure in the State of N.J. is highly desired. The organization would also consider non-physician candidates who have the requisite skillsets and a proven track record of success.
8 Years progressive and results oriented experience as a Safety and Quality Executive/leader. Proven track record of excellent application of improvement and patient safety science; experience working with performance improvement tools and methodologies, familiarity with current trends and ability to implement them.
Driver – will communicate the vision and drive results.
Experience in an environment of relevant size, scale, and complexity.
Competent in statistical and data analysis; experience with data repositories, registries and /or warehouses.
Expertise in high reliability principles and concepts.
Working knowledge of performance improvement tools such as Lean Six Sigma.
Competent in understanding and applying principles of change management.
Innovative problem solver that will take calculated risks in pursuit of organizational goals.
Collaborative style and promotes input from others.
Leads with an openness to try and pilot new approaches.
Excellent interpersonal style with strong presentation, written, and verbal communication skills.
Obtaining CPPS within one year of hire strongly encouraged.
For referrals or to submit a resume, please contact: MacLean Craig at email@example.com . All inquiries and expressions of interest are confidential.