Chief Application Systems Officer

UW Medicine’s IT Services department is looking for an outstanding Chief Application Systems Officer to join the team! 

What are we looking for?

• Patients Are First focus
• Customer service mindset
• Interpersonal skills and teamwork
• Results-oriented attitude
• Commitment
• Adaptability and flexibility

What are the perks?

• Medical insurance at reasonable rates with TEN plans to choose from!
• Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
• 10 paid holidays annually!
• 1 personal holiday every year!
• Generous amounts of vacation and sick leave that you can feel good about taking (almost 10 work weeks of paid time away in your first year)!
• TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
• Voluntary Investment program to save more towards your retirement!
• Deferred Compensation program to save even MORE towards your retirement!
• Flexible Spending Account!
• Dependent Care Assistance program!
• On-site childcare centers and other caregiving resources!
• Life and Accidental Death and Dismemberment insurance!
• Long Term Disability insurance!
• Transportation Services Program that includes U-PASS options and other parking services!
• Tuition Exemption program at the UW and other higher education institutions across the state)!
• Housing resources and home buying options!
• Engagement and Wellness programs!
• Auto, home, renter, and boat group insurance!
• Valuable membership and merchandise discounts!
• Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!

For all of the specific details on these benefits, eligibility and more, please click here.

UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW).  In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s).  ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

The Chief Application Systems Officer (CASO) is an executive leader within UW Medicine Information Technology Services (ITS) and reports to the UW Medicine Chief Information Officer (CIO). The CASO is responsible for the information technology services for clinical, ancillary and business applications across UW Medicine. The role’s scope is to oversee the management, maintenance, implementations, upgrades, support and enhancements of these application systems in order to meet or exceed standards of performance and availability to the health system and its patients. This position will serve as a role model and champion of UW Medicine’s Mission and Vision through the Pillar Goals of UW Medicine’s Patients Are First.

The primary responsibilities of the CASO position are:

• Develops and leads the strategic vision, planning, implementation and management of healthcare delivery systems which enable UW Medicine with technological solutions and ensures “always on” access to applications including, but not limited to, clinical applications, ancillary applications, business applications, and administrative applications.
• Oversees a large application group of about 200 FTEs; managed by directors with teams within teams.
  
  As a member of the CIO’s executive leadership team, the CASO will work with other members to develop collaborative and interdependent peer relationships; evaluate, establish and maintain consistent IT service standards and encourage innovation to enable efficient and effective clinical and business solutions for UW Medicine.
  
  The CASO contributes to UW Medicine’s strategic development processes, including long-range portfolio and financial planning; develops and proposes clinical and business roadmaps to meet the future technology needs of our physicians and staff while also meeting regulatory requirements. This position works to collaborate and partner with peer leaders within ITS as well as leaders across UW Medicine to create strategies, roadmaps, and operational plans for the management and utilization of applications in alignment with UW Medicine’s mission and vision. This position develops and implements appropriate levels of service delivery in order to ensure that the clinical, ancillary and business aspects of UW Medicine are fully supported and enabled by technology.
  
  Responsibilities include:
  
  Strategy and Leadership (60%)
• Oversees a large application systems group of about 200 FTEs; managed by directors with teams within teams. Utilizes HR policies and practices to carry out leadership responsibilities for workforce planning and staff development, hires, separations, performance management, resolution of complaints and grievances, position and compensation changes.
• Develops and leads the strategic vision, planning, implementation and management of healthcare delivery systems which enable UW Medicine with technological solutions and ensures “always on” access to applications including, but not limited to, clinical applications, ancillary applications, business applications, and administrative applications.
• Provides functional and technical expertise; establishes and enforces technical and functional standards.
• Ensures compliance with information security and confidentiality requirements; ensures policies and procedures meet HIPAA and other requirements.
• Contributes to UW Medicine’s strategic development processes, including long-range portfolio and financial planning; develops and proposes clinical and business roadmaps to meet the future technology needs of our physicians and staff while also meeting regulatory requirements.  
• Works to collaborate and partner with peer leaders within ITS as well as leaders across UW Medicine to create strategies, roadmaps and operational plans for the management and utilization of applications in alignment with UW Medicine’s mission and vision.
• Develops and oversees a multi million-dollar annual budget which includes approximately $24M in labor; assigns delegates and proactively manages budget performance.
• Develops, oversees and manages effective vendor and business relationships related to the scope of applications; negotiates vendor contracts, advises and collaborates on vendor and software selection, acquisition and implementation.
• Assesses current and future application needs; identifies emerging trends and technologies; evaluates their potential value for UW Medicine. Proactively researches, advises on best practices, application solutions and services, striving to incorporate innovation in a practical, cost effective manner.
• Provides leadership and contributes to disaster planning and recovery strategies consistent with the principles of high reliability.
• Leads, fosters and evangelizes an IT Service Management culture throughout all of ITS.
• Assess and make recommendations to improve or re-engineer healthcare delivery components.
• Promotes an environment that strives to achieve and sustain the Patients Are First Pillar Goal of becoming the Employer of Choice; by developing, implementing and promoting employee engagement strategies. Models desired behaviors when working with direct reports and staff.
• Leads, mentors, coaches, and evangelizes UW Medicine’s mission to improve the health of the public.

Operations (40%)

• Develop and implement appropriate levels of service delivery in collaboration with leadership peers to define, deliver and improve services for the enterprise.
• Act in concert with UW Medicine entities to promote enterprise-wide cooperation on the use of applicable software, ensuring that the design and build of systems is interdisciplinary with robust end-user input.
• Create and sustain strong processes and capabilities through the deployment, enhancement and maintenance of applications, supported by solid IT methods, metrics, tools, training, education and communication.
• Lead the development of enterprise-wide information technology; clinical, ancillary, business application system capital and expense budgets in support of, and closely aligned with UW Medicine goals and objectives.
• Build, manage and sustain all vendor/supplier relationships.
• Meet or exceed all contractual obligations and service level agreements.
• Lead and facilitate key UW Medicine leadership groups in the creation of required content, protocols, workflows and related system usage policies.

What you’ll bring to the table: (minimum requirements)

• Bachelor's degree in Computer Science, Information Technology, Business Administration or related field.

10+ years experience must include the following:

• 6+ years’ experience leading and managing information technology professionals.
• 5+ years’ experience in application delivery and management in a healthcare organization.
• 5+ years’ experience managing customer and vendor relationships, contract negotiations.

The ideal candidate will possess:

• Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region and preparing tomorrow's physicians, scientists and other health professionals;
• Executive presence that engenders confidence, enthusiasm and support in others and who has a strong passion for quality patient care;
• Excellent communication abilities to articulate the vision and translate complex issues into comprehensible ideas and concepts;
• Strong interpersonal skill to lead, inspire and motivate the organization;
• Demonstrated ability to do rigorous critical assessment of alternative approaches;
• Demonstrated ability to support clinical and business initiatives and promote and drive constant quality improvement;
• Creative, with the demonstrated ability to appropriately innovate in this complex setting;
• Advanced team building skills that empower and supports teams of high-performing technology leaders;
• An ability to engage and foster strong relationships with other leaders, physicians, healthcare providers;
• Excellent negotiation and vendor management skills;
• Action oriented and results driven; solid knowledge of healthcare IT strategic planning, technological trends and systems; and
• Experience implementing and optimizing integrated Healthcare IT systems and EHRs, including Epic.

Ideally, you’ll also have: (desired skills and experience)

• Advanced Degree.
• Experience supporting and/or implementing Epic business and clinical modules.

What are some of the other tidbits that you might want to know?

• This is an Information Technology deadline-driven work environment.
• The individual in this position is expected to work normal daytime hours. The majority of work is performed in an office environment during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
• Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
• Must coordinate projects without direct supervisory authority.
• Must work within the constraints of multiple technical environments.
• ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW.  The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
• Ability to communicate clearly in English, both verbally and in writing.
• This advertised job posting may not include the complete official job description for the role.
• Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
• The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others).  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”.  Once you begin applying for a position, all assessments must be completed at that time.  Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed.  If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application.  For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.

Who are we and what do we do?
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The University of Washington is an affirmative action and equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.  To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.

The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.