The Program Manager will be responsible for managing a portfolio of Patient Safety projects that produce institutional quality & patient safety outcomes. Monitor and evaluate clinical processes for the safe delivery of quality patient care throughout all applicable departments of the Medical Center through an integrated Patient Safety Program. Function independently, interacting with members of executive leadership, including Quality Physician/Nurse Leaders, directors, managers, and staff. Promote a climate of collaboration, cooperation, and understanding and serve as an advisor/consultant to designated services on issues related to patient safety and quality outcomes throughout the Medical Center. Educate physicians and nurse leaders on patient safety concepts (RCA, high reliability, just culture, and teamwork). Work closely with the Program Manager Risk Management & Patient Safety as well as the Program Manager Regulatory and Accreditation to coordinate root cause analysis for sentinel events and other occurrences requiring intense analysis.
Bachelor’s degree in a healthcare field required.
3 years of clinical practice and quality improvement experience required plus 2 years of progressive leadership experience required.
KNOWLEDGE, SKILLS, & ABILITIES:
Facilitation, coaching and team building skills required
Project management and multitasking skills required.
Ability to manage a portfolio of projects required.
Knowledge of Quality Improvement tools and methodologies required.
Strong interpersonal, collaborative, analytical, and organizational skills required.
Excellent written and oral communication skills required.
PA licensure as a Registered Nurse preferred.
If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position’s responsibilities.
Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email firstname.lastname@example.org or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
Internal Number: 13452
About Penn State Health
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.