The Director of Ocular and Tissue Services position is a key member of the Lions Eye Institute for Transplant & Research (LEITR) Leadership team. The position is responsible for overseeing the day to day ocular and tissue service departments and donor services center of the eye bank. The position exercises considerable independent and professional managerial knowledge in the continuous analysis and review of the departments’ operations to ensure compliance with LEITR’s Quality program, Food and Drug Administration (FDA) applicable Good Tissue Practices (GTP’s), American Association of Tissue Banks (AATB) standards, Eye Bank Association of America (EBAA) Medical Standards, and other state and/or federal regulatory bodies. General direction is received from the Chief Operating Officer who holds the Director responsible for the achievement of LEITR’s operational goals and objective.
Essential Duties and Responsibilities
Supports the Mission, Vision, and Values of LEITR and exhibits a commitment to organ donation.
Oversees the training and performance of all ocular, tissue and donor services staff.
Continuously maintains and improves the technical aspects of the eye bank and tissue process.
Oversees all aspects of the Triage Call Center operations. Ensures all donation opportunities are maximized and that exceptional customer service is provided on a daily basis.
Assist in the implementation and maintenance of written policies and procedures that support sound management practices.
Maintains the quality of the eye bank and tissue process including compliance with regulatory agencies such as the FDA, Florida Agency for Health Care Administration, EBAA, AATB and any other organization with regulatory authority over the department.
Oversees the quality assurance and technical policies and procedures to maintain the highest quality surgical and research tissue available.
Assist with the preparation of the annual budget and financial development plan within the guidelines set forth by the organization. Assures that the ocular and tissue services department’s approved budget is adhered to in every respect.
Maintains and updates policies and procedure manuals for the ocular, tissue and donor services departments.
Provides continuity of information throughout the operational departments to improve efficiency and is available to staff and affiliates for technical and educational information.
Maintains adequate supplies and evaluates equipment on a periodic basis to provide safe efficient operations.
Maintains fleet maintenance including vehicle repair services.
Maintains a competent staff and assure that compensation and employee relation programs and policies are consistent with normal management practices and regional trends.
Assures that all records and statistical data are maintained in accordance with proper procedure.
Makes recommendations regarding hiring, discipline, and promotion of subordinates; authorize leave and overtime; approves time and attendance; evaluates and rates employee performance.
Maintains confidentiality of all patient information according to federal and state guidelines and regulations.
Serve on Administrator on Call (AOC) on rotating basis.
Performs other duties as assigned.
Education and Experience Required and/or Preferred
Bachelor’s degree in related field (or equivalent).
Work experience may substitute education requirements.
Minimum of five years of responsible management experience required.
Minimum of five (5) years’ experience in Medical industry Organ/Tissue or Eye donation required.
Proficiency in Microsoft Office Suite of Products; i.e., Word, PowerPoint, Excel, MS Project, etc.
Certified Tissue Bank Specialist (CTBS) or Certified Eye Bank Specialist (CEBT) required within 18 months of employment.
Schedule and Travel
Regular office hours of Monday through Friday between the hours of 8 a.m. and 5 p.m.
Evenings, holidays, and weekends required as necessary in either AOC and/or other needs.
Intermittent travel to all satellite offices. Travel to industry conferences may be required.
Knowledge, Skills and Abilities
Knowledge of the principles of general management, business administration and their application to eye and tissue bank operations.
Knowledge of the policies and procedures used in budget preparation, justification, monitoring and reporting.
Knowledge of the principle of personnel administration and departmental personnel policies and procedures.
Knowledge of public relations principles and techniques.
Ability to exercise judgment and discretion in devising, installing and interpreting department rules, regulations, policies or procedures.
Ability to supervise staff of professional, technical and clerical subordinates in a manner conducive to full performance and high morale.
Ability to express ideas and information, clearly, concisely, verbally and in writing.
Ability to discern and extract pertinent facts from oral and written guidelines, policies and procedures and apply them to a variety of problems or situations.
Ability to evaluate results in achievement of departmental objectives and to redirect efforts and priorities as needed.
Ability to establish and maintain effective working relationship with subordinates, superiors, and officials of other departments.
Knowledge of procedures involved in tissue and ocular recovery.
Knowledge of medical and ophthalmic terminology.
Internal Number: 1973
About Lions Eye Institute for Transplant & Research
Through the devotion of Lions Club members, the Lions Eye Institute for Transplant & Research was founded as an eye bank dedicated to the evaluation and distribution of eye tissue for transplantation.
Since 1973, our commitment has remained the same — an unwavering dedication to clinical excellence and a passion for providing care and service delivered with compassion and respect.Since then, we have created a model unlike anything ever realized before; we are the first and only combined eye bank and ocular research center in the world — empowering researchers to conduct real-time studies of healthy and diseased ocular tissue leading to a greater understanding of the events that lead to blindness.
As a nonprofit, we are grounded in the belief that everyone deserves the gift of sight, and the Foundation was established for that purpose. We humbly donate over $1 million of our services annually and give thousands of dollars to help improve vision internationally. We work to educate and inspire communities about ocular research as well as host and fund special events to help people understand that blindness is something everyone faces. Our dream will be realized when everyone — ...those affected by eye disease, as well as those with healthy eyes — fully appreciates and values the gift of sight.